Head of IT Operations

2 weeks ago


Chesterfield, United Kingdom Major Recruitment Derby Full time

The company

Major IT & Digital are delighted to be working on an exclusive arrangement with one of UK’s leading IT and telecom business based in the Derbyshire area.

Working for a well-established business with over 20 years industry experience, achieving a UK turnover in excess of £10m with continued growth and expansion plans.

The role

You will be report directly into the company director and manage a number of key departments including solution delivery, service desk teams, installation and maintenance including project management teams.

This is a key position to ensure the day-to-day delivery of both my clients IT & telecoms solutions whilst working closely with other internal teams to ensure the business meets agreed targets and exceeds service level agreements.

The person

* Responsible for 3 direct reports (senior level) including operational management of the service desk and technical engineering teams

* A solid understanding of management experience including a good knowledge of the IT (managed services) industry including service delivery

* Ability to identify, monitor, and resolve operational customer issues and provide timely status reports

* Extensive Infrastructure and IT Operations (service and installations) background with previous hands-on experience

* On-going technical progression and championing a learning culture within the team

* Develop and implement a robust continuity management plan, evaluating risks and ensuring critical business processes are supported

* Proven experience of creating a Service Delivery function to align to business strategy and ITIL principles

* Ability to monitor service performance metrics and key performance indicators (KPIs) and take a proactive approach

* Strong people management skills with the ability to lead and motivate technical teams

* A solid understanding of both infrastructure and networking, including cloud computing, VOIP and telephony systems

* A self-motivated individual, that adopts a learning culture across the business

* Ability to travel to customer premises when required.

*Please note eligibility for UK SC level security clearance is required


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