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Junior Audio Visual Support Technician

3 months ago


London, United Kingdom Crestwave Solutions Full time

Our London-based client is looking for a full-time, on-site Junior AV Support/Meeting Room Technician to join their Managed Service Team, supporting their prestigious FTSE 100 client. The ideal candidate will be proactive, with strong attention to detail, with a passion for tech and a commitment to excellent customer service. First Line support experience would be advantageous but not essential. Knowledge of, or a keen interest in AV solutions, including hardware and software, such as Microsoft Teams.

The Junior AV Support Technician will be the first point of contact for all AV issues, providing a first-class service to help provide the client with a high-quality collaboration experience.

This role requires standard business hour attendance with occasional early starts or late finishes depending on the special events, requiring support.

Technology experience required: Microsoft Teams, Copilot and aspects of M365 Suite.

Responsibilities:

* Maintain and support AV solutions and modern workspace technology on clients’ sites

* Manage AV infrastructure, including physical equipment and associated management platforms

* Supporting all customer requirements for assistance with meeting rooms and event spaces

* Providing ‘white glove’ service for customer VIPs and C-suite execs

* Providing ad-hoc support and information to all customers

* Performing daily checks on all meeting rooms and collaboration spaces throughout our client’s HQ, ensuring that they are fit for purpose and fully functional

* Taking ownership of pre-booked meeting room support requests