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Customer Service Team Leader
3 months ago
Copello have partnered with an established Marine Engineering business to recruit a Customer Service Team Leader.
You will join a company recognised for delivering integrated systems and products that enhance efficiency, reduce costs, and minimise risks, all while upholding high environmental standards.
The successful candidate will lead a team of five coordinators, ensuring they provide accurate and up-to-date support for the Shaft Line Solutions Sales team. This role is essential for driving sales growth and ensuring the profitability of the company’s portfolio.
The Customer Service Team Leader will manage the company’s order book, ensuring customer satisfaction by meeting Key Performance Indicators (KPIs). Additionally, this role will serve as a key point of contact for order intake pipeline information (S&OP) and will be a key stakeholder in portfolio management.
Key Responsibilities:
* Lead a team of Customer Service Coordinators supporting the global customer base with parts, retrofits, upgrades, and orders.
* Manage pre-order and post-order support services, including quotations, order processing, contract review, execution, and technical support.
* Assist the Customer Service Manager with strategic business priorities.
* Serve as the main point of contact for customer projects, ensuring smooth communication and delivery.
* Proactively drive exceptional customer satisfaction and meet Customer Service KPIs.
* Contribute to the company’s S&OP process and portfolio management.
* Ensure compliance with audit requirements, QA standards, information handling, Export Control, and Health & Safety procedures.
Contact Beth at Copello on (phone number removed) to apply
