Helpdesk Coordinator

4 weeks ago


City of Edinburgh, United Kingdom JCL Maintenance Ltd Full time

At JCL Maintenance, we provide reactive maintenance to retail and commercial clients nationwide. We are a relatively new business and due to expansion are looking for a full-time Helpdesk Coordinator to join our small and growing team. Reporting directly to the Helpdesk Manager, this position will be based in our new offices at Fort Kinnaird.

Responsibilities:
  1. Answering client queries via email within a set timescale.
  2. First point of contact for client queries via email and phone.
  3. Coordinating engineers’ schedules daily.
  4. Liaising with subcontractors daily to chase reports and updates.
  5. Inputting quote details to our CRM system.
  6. Delivering excellent customer service to both internal and external stakeholders.
Minimum Requirements:

Desirable but not essential:

  • Familiar with UK map and postcodes.

As a small business, this role would be best suited to someone who is willing to take on additional tasks as and when they arise.

Please submit your CV for consideration to info@jclmaintenance.co.uk or if you have any queries, please call Jade at 0131 235 1026.

No agencies please.

Job Details:

Job Type: Full-time

Pay: £20,000.00-£24,000.00 per year

Benefits:
  • Gym membership
  • On-site parking
Schedule:
  • Monday to Friday
Experience:
  • Administrative: 2 years (preferred)
  • Customer service: 2 years (preferred)
Work Location:

In person

Reference ID: JCL/HDC

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