Concierge

4 days ago


St Paulamps, United Kingdom Forces Recruitment Solutions Group Ltd Full time

A large international organisation is seeking a Concierge to provide excellent customer service and be first of contact for customers. The Concierge will ideally have worked as a concierge but will need to have a strong customer service background. In addition, the Concierge will have excellent teamwork, interpersonal and conflict resolution skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

Deliver all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults

Own customer communication within the buildings, keeping customers informed on any issues as required

Being the face of the team, and the first point of contact for customers

Build trust with the customers, capturing important feedback

Work with suppliers to ensure that all maintenance tasks are completed to a high standard

Do Building Inspections, ensuring safety and security at all times

Proactively manage the gardens, and work with the Garden Landscape team

Work with the wider Operations and Company teams contributing to sustainability and people positive goals

Knowledge, skills and qualifications:

Essential:

Have strong customer service experience and ideally worked in a concierge type role

Managed customer expectations and with excellent conflict resolution and interpersonal skills

Have basic understanding of maintenance tasks

Work as part of a team to deliver customer requirements

Be able to pass an Enhanced DBS check

Salary: £35,000

Benefits: Pension, Life Assurance, 25+8 days hols, private medical, retail discounts, plus many more


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