NX PLM Support Engineer

2 months ago

Wantage, United Kingdom Williams Racing Full time

The company:

Williams’ core competencies are the design and development of racing cars to compete in the Formula One World Championship. As one of the world's leading Formula One teams, the company has secured 16 FIA Formula One World Championship titles since its foundation in 1977 and is now moving into an exciting era under new ownership defined by relentless innovation and living sustainable performance in every dimension.

The Position:

PLM is a sub-section of Software Development which is part of our Digital Performance Technologies (DPT) department. The Product Lifecycle Management (PLM) team covers CAD/CAM/CAE/PLM and Manufacturing Systems.

This role will provide the support for NX, and development of strong relationships with key internal groups including Design and Electronics, covering four main areas of work:

  • Effective triage of incidents

  • At elbow support/resolving helpdesk tickets for all areas

  • Providing or helping facilitate the development of targeted user training and mentoring

  • Day to day system administration

As a PLM Support Engineer, you will:

  • Support Vehicle Design and Aerodynamics

  • Triage incidents and resolve for NX related issues

  • Help evaluate and improve existing NX processes

  • Collaborate with cross-functional teams to identify improvement opportunities

  • Review and highlight repeat issues to help identify the root cause and implement a permanent solution

  • Support with training and best practice for NX

  • Escalate major incidents to the Head of Software Development

  • Develop and update technical documentation

  • Respond and resolve tickets within the agreed business SLA

  • Liaise and work with the rest of the PLM team to ensure joined up thinking and development

  • Require flexibility to work extended or cover out of hours upgrades or outages

  • Participate in a rota with other team members for out-of-hours support

Skills and experience required:

  • Experienced NX user

    • 3D Modelling experience is important

    • Knowledge of NX2007+ Series

    • Coding practices associated to NX

    • Experience of start-up scripts

    • Drafting, surfacing, CAM (beneficial)

  • Previous proven experience in providing support to users/customers

  • Previous experience deploying software installations to client workstations

  • Ability to translate business needs into technical specifications

  • Ability to work with others, to help continually grow the entire DPT department

  • Quick and effective problem solving abilities

  • Excellent communication skills both written and verbal

  • A team player with the ability to remain calm under pressure

  • Fully competent in core IT skills and technical/business knowledge required by the role and/or current assignment.

What can Williams offer?

The Williams Group is based in multi acre complex located in Grove, Oxfordshire. The Williams Group offers a competitive holiday package, staff events/open days, a subsidised restaurant on site and various car schemes. We have an on-site gym (open 24 hours a day) as well as various fitness classes including outdoors bootcamps, pilates and yoga free for all staff and contractors to use. Aside from these benefits we can offer free onsite parking and large open green spaces to unwind during breaks. We are a based just 30 mins from Oxford City Centre by bus.

Williams is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments

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