Digital Demand Transformation Senior Manager
4 weeks ago
Why this job mattersAs part of BT Digital, we’re spearheading and driving the digital transformation of one of the UK’s most recognisable brands. We’re talking about driving new digital experiences for our customers in new markets, transforming our architecture and developing industry leading capabilities in Data, AI, Fintech and Healthcare. We’re stripping out unnecessary complexity for customers and colleagues and introducing agile methodologies. Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation: we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers. We work across multiple customer units (e.g., Consumer, Enterprise, Global divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation. Please note: for this role you can be based out of any of the following offices: Birmingham, Bristol or London.What you’ll be doingConsolidating and automating a central view of investment demand across Digital to enable a more agile way of working: this will include designing and implementing an automated process for consolidation of all Digital demand from CFU’s (Customer Facing Units) and Corporate Units It will include interaction across all Digital units, understanding the current baseline within these units, and how processes work todayDefining, and then implementing a standard agile, demand management and prioritisation approach across Digital, allowing for comparison cross CFU and effective prioritisation. Assess and decide what tooling is best to support, engage and influence across Digital to drive standard approach and tooling, where possibleDesign and implement the ability to provide real-time insight on Capex management and portfolio against all delivery and activity in DigitalLiaise with all units across Digital and CFUs to optimise demand roadmaps within DigitalThe skills you’ll needCollaboration
Portfolio Management
Business Analysis
Systems Thinking
Communication
Problem Solving
Influencing
Risk Management/Impediments
Business Partnering & Consulting
Stakeholder Management
Project/Programme Management
Agile Methodologies
Our leadership standardsLooking in:Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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