Customer Quality Assurance Lead
4 weeks ago
Customer Quality Assurance Lead Interested in this role You can find all the relevant information in the description below. Bedford (Hybrid) £31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the delivery of high levels of customer satisfaction at all times, examining opportunities for continuous improvement. You'll be responsible for implementing changes where customer service delivery does not meet high levels of customer satisfaction to improve customer satisfaction results. What you will be doing: Carrying out quality checks and report findings within given timescales Producing reports to aid discussions to drive continued performance improvement Driving change and improvement in performance and quality Identifying data gaps and process change requirements to improve the customer experience Identifying training needs within the department, working with stakeholders to arrange delivery of training Wed love to meet someone with: Excellent written business communication skills Demonstrable numeracy and analytical skills gained in a business environment Has a proactive approach towards the delivery of service Ability to work using your own initiative Excellent analytical skills, able to analyse large and small sets of data to draw suitable conclusions and/or spot trends Ability to identify service improvements and implement change working in partnership with key stakeholders Ability to use MS Word, Excel and Outlook in a business environment Experience of social housing. Amongst what we offer you is: A competitive salary of £31,500. 28 days holiday PLUS Bank Holiday A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme The successful candidate will need to complete a basic DBS application. Closing date: 4th June 2024 Interviews will take place throughout the recruitment campaign so please apply asap We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. TPBN1_UKTJ
-
Quality Assurance
4 weeks ago
Biddenham, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid) £Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the...
-
Customer Quality Assurance Lead
4 weeks ago
Woodside, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid) £31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you...
-
Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Apply fast, check the full description by scrolling below to find out the full requirements for this role. Bedford (Hybrid)£31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an...
-
Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Apply fast, check the full description by scrolling below to find out the full requirements for this role. Bedford (Hybrid)£31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an...
-
Customer Quality Assurance Lead
1 week ago
Bedford, Bedfordshire, United Kingdom BPHA Full time €38,231Customer Quality Assurance Lead Bedford (Hybrid)£38,231 per annum Permanent Full time (37 hours per week) Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service....
-
Customer Quality Assurance Lead
2 weeks ago
Bedford, Bedfordshire, United Kingdom BPHA Full time €38,231Customer Quality Assurance Lead Bedford (Hybrid)£38,231 per annum Permanent Full time (37 hours per week) Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service....
-
Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom Networx Recruitment Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid)£31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you...
-
Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom Networx Recruitment Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid)£31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you...
-
Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom bpha Limited Full timeThis is a Permanent , Full Time vacancy that will close in 11 days at 23:59 BST . The vacancy Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications...
-
Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom bpha Limited Full timeThis is a Permanent , Full Time vacancy that will close in 11 days at 23:59 BST . The vacancy Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications...
-
Quality Assurance
4 weeks ago
Bedford, Bedfordshire, United Kingdom Networx Recruitment Full time €31,500Customer Quality Assurance Lead Bedford (Hybrid) £Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the...
-
Quality Assurance
4 weeks ago
Bedford, Bedfordshire, United Kingdom bpha Limited Full timeThis is a Permanent , Full Time vacancy that will close in 11 days at 23:59 BST . Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in...
-
Quality Assurance
4 weeks ago
Bedford, Bedfordshire, United Kingdom bpha Limited Full timeThis is a Permanent , Full Time vacancy that will close in 11 days at 23:59 BST . Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in...
-
Eoc Quality Assurer
4 weeks ago
Bedfordshire, United Kingdom East of England Ambulance Service Trust Full timeThe Trust is looking to recruit five EOC Quality Assurers, who will be responsible for the undertaking of quality assurance activities of the clinical triage system within the EOCs. This includes performing case reviews and evaluations of EOC activities. They will work within a team to ensure that the required number of reviews are completed in a consistent...
-
Quality Assurance Supervisor
4 weeks ago
Bedfordshire, United Kingdom ALEXANDER STEELE LTD Full timeAlexander Steele are working with a global food manufacturing business who are looking for Quality Assurance Supervisors to join their fast-paced, ever changing environment facility in Bedfordshire. **On offer**: - Salary £25,000 to £31,000 depending on experience - Working Monday to Friday days - Overtime available - paid at 1.5 hourly rate - Subsidised...
-
Quality & Assurance Facilitator
2 weeks ago
Bedfordshire, United Kingdom Circle Health Group Full timeUp to £24,000 (depending on level of experience, training and qualification)Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.Circle Health Group are proud to be...
-
Quality Assurance
2 weeks ago
Bedfordshire, United Kingdom Central Bedfordshire Council Full time**Team**:Childrens Services Commissioning **Job Family**: Supporting - CBG12 **Salary**:£40,705 - 45,657 per annum pro rata **Hours**:37 hours per week **Location**:Working from home and any CBC offices, including Priory House, Shefford. You will be expected to attend a CBC office location on a monthly basis, and this role will involve regular travel to...
-
Quality & Assurance Business Partner
6 days ago
Sandy, Bedfordshire, United Kingdom Frontier Agriculture Limited Full timeWe are looking for a Quality Assurance Business Partner to join the Frontier team, based at Sandy on a permanent, full-time basis. This role does include travelling and overnight stays on a regular basis as we are a national business covering the whole of the UK. The successful candidate will help the business to maintain its Quality assurance certification...
-
Quality Assurance Supervisor
4 weeks ago
Dunstable, Bedfordshire, United Kingdom Real Full timeOur client is an established pharmaceutical company engaged in the development, manufacture, marketing and distribution of generic medicines in the UK and Europe. They offer a wide range of high-quality medicines to the healthcare sector, that optimises cost efficiencies whilst ensuring reliable supply. They are now looking to hire a Site Head of Quality to...
-
Quality Assurance Supervisor
4 weeks ago
Dunstable, Bedfordshire, United Kingdom Real Full timeOur client is an established pharmaceutical company engaged in the development, manufacture, marketing and distribution of generic medicines in the UK and Europe. They offer a wide range of high-quality medicines to the healthcare sector, that optimises cost efficiencies whilst ensuring reliable supply. They are now looking to hire a Site Head of Quality to...
