Quality Assurance
4 weeks ago
Customer Quality Assurance Lead
Bedford (Hybrid)
£Permanent
Full time (37 hours per week)
Are you passionate about customer quality assurance and seeking a new opportunity?
bpha have a fantastic new role available for an experienced Customer Quality Assurance Lead to work within our Customer Communications Centre in this key role you will ensure the delivery of high levels of customer satisfaction at all times, examining opportunities for continuous improvement. Carrying out quality checks and report findings within given timescales
Producing reports to aid discussions to drive continued performance improvement
Driving change and improvement in performance and quality
Identifying data gaps and process change requirements to improve the customer experience
Identifying training needs within the department, working with stakeholders to arrange delivery of training
Excellent analytical skills, able to analyse large and small sets of data to draw suitable conclusions and/or spot trends
Ability to use MS Word, Excel and Outlook in a business environment
Experience of social housing.
A competitive salary of £31,500.
~28 days holiday PLUS Bank Holiday
~ A generous contributory pension scheme
~ Private health care
~ Free life assurance
~ Access to an extensive suite of wellbeing services and tools including a digital gym
~ Discounted gym membership
~ Retail discount scheme
Interviews will take place throughout the recruitment campaign so please apply asap
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Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Apply fast, check the full description by scrolling below to find out the full requirements for this role. Bedford (Hybrid)£31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an...
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Customer Quality Assurance Lead
4 weeks ago
Bedford, Bedfordshire, United Kingdom BPHA Full time €31,500Customer Quality Assurance Lead Apply fast, check the full description by scrolling below to find out the full requirements for this role. Bedford (Hybrid)£31,500 per annum Permanent Full time (37 hours per week) Are you passionate about customer quality assurance and seeking a new opportunity? bpha have a fantastic new role available for an...
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Bedford, United Kingdom BPHA Full timeCustomer Quality Assurance LeadBedford (Hybrid)£38,231 per annum PermanentFull time (37 hours per week)Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service. You...
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4 days ago
Bedford, United Kingdom BPHA Full timeCustomer Quality Assurance LeadBedford (Hybrid)£38,231 per annum PermanentFull time (37 hours per week)Do you have a passion for improving customer service? If yes, we are looking for a customer quality assurance officer who knows what good customer service is and has great communications skills they can use to improve our housing management service. You...