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Sales Support Coordinator
4 months ago
Randalls Way, Leatherhead KT22 7TW, UK Req #48
15 November 2023
Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
- Over 550 staff (plans to double in size over the next 5 years)
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Reports to (POSITION):
Team:
Department:
PURPOSE OF JOB:*Please note as part of the recruitment process for this role applicants will be required to attend an assessment day during the last week of January 2024 for a start date of 11 th March 2024.
To provide a high level ofinternal account management&adminsupport to the sales team, allowing thesalesteam to achieve targetandproviding customer excellence by meeting all SLA’s . Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships.
To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.
KEY RESPONSIBILITIES:- Be the first point of contact for all incoming customer queries& respond within our standard 4-hour SLA
- Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
- Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
- Log deal registration for qualifying opportunities and understand how GP can be maximised from these
- Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA
- Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date
- To advise customers on licensing procedures and discuss purchasing options with them
- Management of Customer Relationship Management System (Dynamics) for allocated accounts
- Assist Account Manager with monthly forecasting and account mapping
- Ensure all ordersare processed accurately in line withoperations procedures
- Ensureall outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required
- Provide, track, and follow up on all software quotations&manage and notify customers for allcontractual renewals
- Completeoperational tasksacross all vendors includingmanagement of all renewals and annuity business
- Regular liaison with the relevant personnel within our customers’ organisation(specifically atPurchasing level)&build relationships on a day-to-day basis
- Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
- Training customers on vendor portalsand managementof these and theirbenefits
- Collate and prepare data for customer QBR meetings
- Attend Customer review meetings&perform Operational health checkson a regular basis
- Provide cover formembers of your teamas necessary
- Generation of incremental business opportunities through strong customer relationships.
- Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available
- To be able to source pricing for all vendors and be able to digest new licensing information and explain this back to the customer
WIDER TEAM NETWORK
Internal
- Sales, Vendor Alliances, Managed Vendor Services (Renewals), Consultancy, Purchasing, MS Operations & Service Operations
External
- Working directly with our mainstream Distributors & Partners and Key Vendors where we purchase directly
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Batchelor’s Degree in a relevant subject
DESIRABLE
Other Requirements
- Good understanding of IT (specifically software) and Business IT challenges
DESIRABLE
- Interest in furthering Sales career by gaining supported experience dealing with customers
DESIRABLE
- A proven track record of excellent customer service
ESSENTIAL
- Organised individual with excellent time management
- Accuracy and attention to detail essential
- Copes well under pressure and can meet deadlines
- Excellent verbal and written communication with customer service/facing skills essential
- Self-motivated and able to take responsibility
- Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
- Intermediate-level skills in use of Microsoft Office suite applications
