Head of Resident Operations

1 month ago


England, United Kingdom Essential Employment Full time

Head of Resident Operations in Newham

The rate is £317.86 per day PAYE

This is a temporary role

The reference number is: RQ1247475

The successful candidate will be from a contact centre background that can support the managers with day to day operations and support with the improvement programme that is underway – in particular the re-procurement of the telephony platform and roll out of a chatbot. They need someone who can ‘do-the-doing’ rather than re-design the programme.

They will strategically manage and develop a professional service area ensuring that the delivery of the service meets professional and legislative requirements.

The areas of operational responsibility include;

  • Corporate Contact Centre including telephony systems and channel shift
  • Workforce planning and performance management
  • Quality assurance and system and service development
  • Delivery of Resident Experience Programme work streams

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

#J-18808-Ljbffr

  • England, United Kingdom The List - The Services Business Network Full time

    Residence/House Manager South West Negotiable Salary DOE - Accommodation Provided Overview Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra High...


  • England, United Kingdom The List - The Services Business Network Full time

    Residence/House ManagerSouth WestNegotiable Salary DOE - Accommodation Provided Overview Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra High Net...


  • England, United Kingdom The List - The Services Business Network Full time

    Residence/House Manager South West Negotiable Salary DOE - Accommodation Provided Overview Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra High...


  • England, United Kingdom The List - The Services Business Network Full time

    Residence/House ManagerSouth WestNegotiable Salary DOE - Accommodation Provided Overview Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra High Net...


  • England, United Kingdom The List - The Services Business Network Full time

    Residence/House Manager South West Negotiable Salary DOE - Accommodation Provided Overview Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra...


  • England, United Kingdom The List - The Services Business Network Full time

    Residence/House ManagerSouth WestNegotiable Salary DOE - Accommodation Provided Overview Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra High Net...

  • Head of Repairs

    1 month ago


    England, United Kingdom Essential Employment Full time

    Interim Head of Repairs needed in East London The rate is £43.75ph PAYE This is a temporary role The reference number is: RQ1252192 The successful candidate will be working to the Director of Housing Assets. They will support the review of a new repairs organisational structure and operating model, provide effective leadership to the Repairs Service...

  • Head of Repairs

    1 month ago


    England, United Kingdom Essential Employment Full time

    Interim Head of Repairs needed in East London 75ph PAYE This is a temporary role The successful candidate will be working to the Director of Housing Assets. 30 staff and ensure that the procurement, quality and performance of contractors is at the highest standard for our residents. They will meaningfully engage with residents to improve services,...

  • Head of Operations

    4 weeks ago


    England, United Kingdom YOU Exclusive Full time

    Job Description We’re looking for a Head of Operations to join our growing events and experiential creative production client! You will play a pivotal role in the operations of the business as they go through a period of hyper-growth. We're looking for someone who has been on a similar journey before and understands the potential pitfalls and how to...

  • Head of Operations

    4 days ago


    England, United Kingdom Brookwood Recruitment Ltd Full time

    Are you an experienced Head of Operations? Are you passionate about Food? Looking to work alongside industry SMEs? Accelerated growth plans have resulted in several acquisitions for this industry leader. Which has enabled them to enhance their already impressive market positioning, increase cross sector expertise, and identify new ways of bringing...

  • Head of Operations

    1 week ago


    England, United Kingdom Brookwood Recruitment Ltd Full time

    Are you an experienced Head of Operations?Are you passionate about Food?Looking to work alongside industry SMEs? Accelerated growth plans have resulted in several acquisitions for this industry leader. Which has enabled them to enhance their already impressive market positioning, increase cross sector expertise, and identify new ways of bringing innovation...

  • Head of Operations

    1 week ago


    England, United Kingdom Brookwood Recruitment Ltd Full time

    Are you an experienced Head of Operations?Are you passionate about Food?Looking to work alongside industry SMEs? Accelerated growth plans have resulted in several acquisitions for this industry leader. Which has enabled them to enhance their already impressive market positioning, increase cross sector expertise, and identify new ways of bringing innovation...

  • Head of Operations

    1 week ago


    England, United Kingdom Brookwood Recruitment Ltd Full time

    Are you an experienced Head of Operations? Are you passionate about Food? Looking to work alongside industry SMEs? Accelerated growth plans have resulted in several acquisitions for this industry leader. Which has enabled them to enhance their already impressive market positioning, increase cross sector expertise, and identify new ways of bringing...

  • Head of Operations

    1 week ago


    England, United Kingdom Brookwood Recruitment Ltd Full time

    Are you an experienced Head of Operations?Are you passionate about Food?Looking to work alongside industry SMEs? Accelerated growth plans have resulted in several acquisitions for this industry leader. Which has enabled them to enhance their already impressive market positioning, increase cross sector expertise, and identify new ways of bringing innovation...

  • Head Concierge

    1 day ago


    England, United Kingdom Claibon Recruitment Full time €30,000 - €35,000

    Head Concierge 7am to 7pm 4 on 4 off Queens Park, NW6 £30k to £35k depending on experience We are looking for an experienced Concierge with some proven staff management and leadership experience to take care of day to day operations of a modern private residential apartment block. Your prime responsibility is to not only provide a concierge service to...

  • Head Concierge

    3 weeks ago


    England, United Kingdom Claibon Recruitment Full time

    Head Concierge 7am to 7pm 4 on 4 off Queens Park, NW6 £30k to £35k depending on experience We are looking for an experienced Concierge with some proven staff management and leadership experience to take care of day to day operations of a modern private residential apartment block. Your prime responsibility is to not only provide a concierge service to...


  • England, United Kingdom Essential Employment Full time

    Head of Green Spaces needed in Surrey £26.90ph ref 1251831 Full time hours on a temporary basis To manage the Green Scene service provision for residents and communities within Runnymede Borough Council including the in-house operational grounds maintenance service. To be the lead person for all enquiries and complaints relating to green spaces across...

  • Head of HR Operations

    1 month ago


    England, United Kingdom Novax Recruitment Full time

    Novax Recruitment is looking for a Head of Human Resources for a role in Halton, Widnes. - 22.50 hours a week - Partial work week (Tuesday, Wednesday, Thursday) - Placement of 2/3 months As head of HR you will: - Provide oversight and proactive management and leadership of the HR Operations Division to secure compliance with all statutory, regulatory, and...

  • Head of Operations

    4 weeks ago


    England, United Kingdom Pod Talent Ltd Full time

    I am excited to be partnering with a fast-growing medical devices manufacturer, who has already established themselves on an international scale and are looking for an experienced Head of Operations to join their team, and take their operations to the new heights. They have already built a robust e-commerce presence, whilst also continuing to expand within...


  • Birmingham, England, United Kingdom CV Screen Ltd Full time

    Head of Finance and OperationsDo you have the right skills and experience for this role Read on to find out, and make your application.An experienced and qualified Head of Finance and Operations is required for a leading company based near Coventry.The successful candidate will have a varied position in ensuring the smooth running of the accounts function...