Residence/House Manager

4 weeks ago

England, United Kingdom The List - The Services Business Network Full time

Residence/House Manager

South West

Negotiable Salary DOE - Accommodation Provided

Overview

Exclusively retained by our client, we seek a highly experienced and skilled Residence/House Manager to oversee all aspects of the day-to-day operations and management of an exclusive boutique hotel-style residence on a country estate belonging to an Ultra High Net Worth Individual (UHNWI). The ideal candidate will possess exceptional leadership qualities, strong organisational skills, and extensive experience in hospitality management. This role requires meticulous attention to detail, a proactive approach to problem-solving, and the ability to lead and inspire a team to deliver unparalleled service and luxury experience.

Accountabilities

Overall Management:

  • Take full responsibility for the overall management and operations of the residence, ensuring the highest standards of service, hospitality, and guest satisfaction.
  • Develop and implement strategic plans to enhance the guest experience and exceed expectations.
  • Maintain an immaculate and luxurious environment throughout the residence.

Team Leadership:

  • Recruit, train, and manage a team of staff members, including butlers, housekeepers, chefs, and other service staff.
  • Provide ongoing leadership, guidance, and support to ensure team members deliver exceptional service and maintain professional standards at all times.
  • Foster a positive and collaborative work environment, promoting teamwork, morale, and employee engagement.
  • Managing and delivering an efficient and engaging first-class HR function.

Guest Relations:

  • Act as the primary point of contact for the UHNWI and their guests, anticipating their needs and preferences to ensure a seamless and personalised experience.
  • Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to the complete satisfaction of all parties involved.
  • Maintain strong relationships with vendors, suppliers, and other external partners to facilitate exceptional guest experiences.

Financial Management:

  • Develop and manage budgets, forecasts, and financial plans to optimise efficiency and profitability.
  • Monitor expenses, control costs, and identify opportunities for cost-saving measures without compromising quality or service standards.
  • Prepare regular reports and presentations for the UHNWI, providing insights and recommendations for continuous improvement.

Maintenance and Operations:

  • Oversee the maintenance, repair, and upkeep of the residence, ensuring all facilities and equipment are in excellent working condition.
  • Coordinate with external contractors and service providers to address maintenance issues or renovations.
  • Implement and maintain strict security and health and safety protocols to safeguard the property, assets, and privacy of the UHNWI and their guests.

Ideal Qualifications and Experience :

  • Relevant and up-to-date qualifications encompassing the full spectrum of high-end hospitality service delivery.
  • Proven experience in a similar role within the luxury hospitality industry, preferably in a boutique hotel or private residence setting.
  • Strong leadership skills with the ability to inspire, motivate, and mentor a diverse team of professionals.
  • Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
  • Excellent organisational abilities with a keen eye for detail and a proactive approach to problem-solving.
  • Sound financial acumen with experience in budgeting, financial analysis, and cost control.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Flexibility to work long hours, including evenings, weekends, and holidays, as required.
  • Discretion, integrity, and a commitment to maintaining the highest standards of confidentiality and professionalism.

Benefits:

  • Competitive salary commensurate with experience with accommodation (single or family)
  • Health insurance and other benefits
  • Opportunities for further professional development and advancement
  • Unique opportunity to work in a prestigious and exclusive environment.

Please express an initial interest with an up-to-date CV in the first instance. Thereafter, if after a first sift, we believe you be a credible applicant we will require you to agree to, and sign, a confidential NDA. Only then can client disclosure and discussions with you follow. (There is therefore no point in asking to speak or discuss the role until the NDA action is completed).

  • Temporary Accommodation Officer

    4 weeks ago

    England, United Kingdom Red Personnel Full time

    Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. 43 Umbrella PAYE Full Time - Monday to Friday  Location: West London...

  • Temporary Accommodation Officer

    1 week ago

    England, United Kingdom Red Personnel Full time

    Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. 43 Umbrella PAYE Full Time - Monday to Friday  Location: West London...

  • Housing Officer

    7 days ago

    England, United Kingdom Reed Full time €8 - €16

    Housing Officer Location: Petersfield Job Type: Full-time Working Hours: 08:00 to 16:00, Monday to Friday £13.50 - £14.95dependant on experience We are currently seeking a dedicated Housing Officer with experience in the housing sector and strong interpersonal skills. This role is a fantastic opportunity to contribute to an established housing...

  • Housing Property Services Manager

    2 months ago

    England, United Kingdom Michael Page (UK) Full time

    We are a highly reputable housing provider dedicated to providing high-quality housing solutions and exceptional service to our residents. With a strong commitment to social responsibility and community engagement, we strive to create safe, inclusive, and sustainable living environments across East Yorkshire. As part of our continued growth, we are seeking a...

  • Resident Liaison Officer

    1 month ago

    North West England, United Kingdom Howells Solutions Full time

    **Resident Liaison Officer - Social Housing Planned Works** **Covering North West London** **Full time, permanent** **£25,000 - £35,000 per annum + car allowance and mileage** Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team covering North West London delivering Planned...

  • Housing Officer

    7 days ago

    England, United Kingdom Reed Full time €8 - €16

    Housing Officer ~ Job Type: Full-time ~ Working Hours: 08:00 to 16:00, Monday to Friday ~£We are currently seeking a dedicated Housing Officer with experience in the housing sector and strong interpersonal skills. This role is a fantastic opportunity to contribute to an established housing association, providing essential services to older residents...

  • House Manager

    1 month ago

    North West England, United Kingdom Abbatt Property Recruitment Full time

    Temporary House Manager NW11 Temporary role Our client is seeking a temporary House Manager for a high quality retirement site in North West London, This is for an initial 4 week assignment starting immediately, The site is a a high-quality retirement development in North West London comprising of 37 flats. Our client is seeking someone with experience...

  • Housing Property Services Manager

    2 months ago

    England, United Kingdom Michael Page (UK) Full time

    About Our Client We are a highly reputable housing provider dedicated to providing high-quality housing solutions and exceptional service to our residents. With a strong commitment to social responsibility and community engagement, we strive to create safe, inclusive, and sustainable living environments across East Yorkshire. As part of our continued...

  • Supported Housing Officer

    7 days ago

    England, United Kingdom Tristone Nash Full time

    TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint a Supported Housing Officer. Location: South Gloucestershire Length of Contract: 2 to 3 months Pay: Negotiable based on suitability for the role Working hours/days: 36.5 hours per week (09:00am to 17:00pm M-F) The Supported Housing Officer will be...

  • Housing Officer

    3 weeks ago

    England, United Kingdom Yvonne Lewis Group Full time

    Our client is looking a dedicated Housing Officer play a vital role in enhancing the living experiences residents in the area of Brent/Harrow * Host regular community events or forums to encourage open communication and address concerns directly. * Implement performance improvement initiatives in collaboration with internal teams and external...

  • Housing Officer

    7 days ago

    England, United Kingdom Yvonne Lewis Group Full time

    Our client is looking a dedicated Housing Officer play a vital role in enhancing the living experiences residents in the area of Brent/Harrow * Host regular community events or forums to encourage open communication and address concerns directly. * Implement performance improvement initiatives in collaboration with internal teams and external...

  • Housing & Income Support Officer

    4 days ago

    England, United Kingdom Response Full time €30,000 - €35,000

    Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Housing & Income Support Officer - GBP30,000 - GBP35,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week, hybrid working. Location AG Palmer House,...

  • Supported Housing Officers

    2 weeks ago

    North East England, United Kingdom Connect Appointments Full time

    Connect Appointments is excited to announce opportunities for THREE dynamic individuals to join our client's dedicated team as Supported Housing Officers. Are you ready to make a difference in the lives of North East's most vulnerable individuals? We're seeking TWO full-time and ONE part-time team members who are passionate about providing...

  • Housing Officer

    3 days ago

    England, United Kingdom Yvonne Lewis Group Full time

    Our client is looking a dedicated Housing Officer play a vital role in enhancing the living experiences residents in the area of Brent/HarrowHost regular community events or forums to encourage open communication and address concerns directly. Act as a strong advocate for residents, ensuring their concerns are effectively communicated and resolved. Implement...

  • Housing Officer

    3 weeks ago

    England, United Kingdom Yvonne Lewis Group Full time

    Our client is looking a dedicated Housing Officer play a vital role in enhancing the living experiences residents in the area of Brent/Harrow Host regular community events or forums to encourage open communication and address concerns directly.Act as a strong advocate for residents, ensuring their concerns are effectively communicated and resolved.Implement...

  • Housing Officer

    7 days ago

    England, United Kingdom Yvonne Lewis Group Full time

    Our client is looking a dedicated Housing Officer play a vital role in enhancing the living experiences residents in the area of Brent/Harrow Host regular community events or forums to encourage open communication and address concerns directly.Act as a strong advocate for residents, ensuring their concerns are effectively communicated and resolved.Implement...

  • Sheltered Housing Scheme Coordinator

    2 weeks ago

    England, United Kingdom BDS (Northern) Limited Full time

    BDS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Brighton. Hours are 36 per week - Monday to Friday. This role is temporary ongoing. Payrate: £14.71 PAYE or £18.50 UMB The Role: * To ensure...

  • Resident Services Manager

    1 week ago

    South East England, United Kingdom Morden College Full time €37,350

    Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live...

  • Maintenance Surveyor Housing

    7 days ago

    England, United Kingdom AKTON Resourcing Ltd Full time

    Role: Housing Property Surveyor / Surveyor Technician / Maintenance Surveyor Join our dynamic Housing Property Team, responsible for delivering essential functions to support a multi-million-pound Housing Service. Our systematic approach ensures efficient governance of property, covering maintenance, investment, health, safety, and maximizing the value from...

  • Maintenance Surveyor Housing

    1 week ago

    England, United Kingdom AKTON Resourcing Ltd Full time

    Role: Housing Property Surveyor / Surveyor Technician / Maintenance Surveyor Join our dynamic Housing Property Team, responsible for delivering essential functions to support a multi-million-pound Housing Service. Our systematic approach ensures efficient governance of property, covering maintenance, investment, health, safety, and maximizing the value from...