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Technical Support Engineer
4 months ago
Ready to take the next steps in your IT career with a leading provider of high-performance network storage solutions? You’ll play a key role in delivering enterprise-level technical support to a range of industry customers.
What you’ll be doing:
- 1st-2nd line technical support to customers in line with SLAs and KPIs.
- Monitor ticket queues and escalate issues to senior members of the team as necessary.
- Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email.
- Take ownership and prioritise workloads to ensure customers are kept up to date with the status of their cases.
What you’ll bring to the role:
- 2+ years in IT – with experience in customer-facing technical support roles.
- Strong ability to empathise and build relationships with customers.
- Good knowledge in IT with exposure to Networking, Storage solutions (NAS), Client Desktops and Linux Server.
- Excellent verbal and written communication skills, with the ability to resolve complex problems.
- Familiarity with remote desktop tools and helpdesk software, eg. TeamViewer and Zendesk.
- IT Certifications or technical qualifications is ideal.
