Warranty Administrator

Westmoor Road, Kingstown Industrial Estate, Carlisle, Cumbria, CA3 0HD

Motus Commercials located in Carlisle is on the lookout for a dedicated  Warranty Administrator to join our friendly team providing exceptional levels of service to our customers. The position will see you working: 

5 days per week Monday to Friday, 8.30am - 17.30pm

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

• Holiday allowance of 23 days plus bank holidays rising to 25 days

• A pension that pays through salary sacrifice

• BUPA medical insurance discounted scheme

• Life assurance 2 x salary 

• Employee discounts with the Network Benefits 

• Employee assistance programme 

• Seminars providing education on mental, physical and financial wellbeing

• Engagement & Charity Events

Here at Motus Commercials we’re  proud  to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be  part of your future.

Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage  All to apply and are on the lookout for candidates who act with integrity.  Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for. 

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a  fully  inclusive work environment and fairness for all. 

As a  Warranty Administrator  at Motus Commercials in  Carlisle we will be looking for you to be able to demonstrate:

• Desire to work in a fast paced, demanding environment

• Experience working with retail and warranty systems/software

• Be able to follow Manufacturer guidelines for claim input

• Display a high level of customer service

• Brilliant levels of communication written and verbal

• To ensure profit opportunities are maximised and target month end WIP levels are achieved

Main duties will be:

We require an experienced Warranty Administrator who can produce accurate invoices and provide our customers with exceptional administration support, using various forms of communication for example online, phone, or email.

• Service costing and invoicing as required Inc. retail, warranty, and contract in a timely manner and to a high standard.

• Assist in the control of admin work levels and outstanding open jobs.

• Complete warranty and repair and maintenance claims in line with DAF policies

• Providing administration support to the workshop for example raising estimates and securing authority for work to be carried out

• Dealing with customer queries.

• Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running

• To understand key performance targets and support your colleagues and team to achieve them

• To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.

• To enjoy your time as a Brilliant Colleague within Motus Commercials.

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. 

Should you wish to apply and be part of the  Brilliant Team  at Motus Commercials you can text  MOTUS SOL to 66777  or apply via the system and you can be assured your application will be acknowledged in a timely manner.