Quality Assurance Supervisor

4 weeks ago

United Kingdom Age Partnership Limited Full time

Job role:

Quality Assurance Supervisor

Reports to:

Quality Assurance Manager

Location

Leeds

Package

GBP28,000 (increasing to GBP30,000 after successful completion of probation period) plus generous benefits package.

Hours of work

37.5 hours per week. Hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role.

About the Role

Overview

To work in partnership with all colleagues to identify training needs and support colleague improvement through providing written and verbal feedback, coaching, development and workshop delivery. To help the Quality Assurance (QA) department create and maintain a QA framework that facilitates continuous improvement and has the customer at its heart. To monitor adherence to this scheme and report any issues and/or risks to the QA Manager.

Key Outputs

  • Conduct file reviews and call observations to ensure that there is no product bias or material detriment to the customer and standards are consistent in the team by attending levelling sessions. Identify training requirements and/or risks and support improvement, with a view to maintaining consistently positive customer outcomes.
  • Work primarily with the Company's Equity Release department to develop and maintain QA documentation and processes that are in line with the company's T&C Scheme, highlighting areas where internal standards are not being met and working to identify root cause and improve processes where necessary.
  • Provide coaching and feedback to individuals as appropriate.
  • Provide support to Managers where individuals are identified as needing to move into a more intense supervisory regime by agreeing appropriate development plans and working with the individuals to assist in the successful completion of the development plan.

General

  • Act as a source of technical support and knowhow.
  • Helping to ensure a compliant approach and that positive customer outcomes are embedded within all activities as a matter of course.
  • Keep up?-?to?-?date with business objectives and priorities.
  • Any additional ad?-?hoc duties that may be required from time to time. This includes providing support with other areas of the business such as Wealth Management when the business need dictates.

About us

Not your typical financial services firm

Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world?-?class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.

At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in?-?house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.

We strive in becoming a household name that is synonymous with excellence. Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. It sounds simple but it needs to be worked on to achieve.

Our Values:

Customer first

  • Be Respectful - Treat customers and colleagues at all levels with dignity and respect.
  • Show awareness - Be aware of how your actions and behaviours affect customers, colleagues and the business.
  • Go Above & Beyond - Always aim to exceed expectations, giving your very best to every customer and colleague.

Raise the bar

  • Embrace Change - Treat change as an opportunity to improve, welcoming new ideas and ways of working.
  • Commit to Development - Take responsibility for your personal development and that of the business.
  • Be Proud & Lead By Example - Take pride in yourself and your work, acting as a positive role model for others.

Do the right thing

  • Be Accountable - Take responsibility for your actions and learn from any mistakes.
  • Keep Your Promises - Do what you say you'll do, when you say you'll do it.
  • Be Courageous & Honest - Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.

Win together

  • Collaborate & Share - Be generous with your time and ideas, working with and for the wider team.
  • Appreciate others - Recognise the contribution made by every colleague to the success of our business.
  • Focus on Solutions - Show resilience and determination, focusing on the solution not the problem.

The person:

Overview:

An approachable, organised, resilient individual with a proven ability to embrace and develop a culture of colleague improvement and personal development that underpins a successful working environment where the customer is key.

An excellent communicator and motivator with the ability to interact at all levels. Capable of handling and prioritising high volumes of work.

Skills and knowledge:

Essential

  • Minimum 3 years recent financial services experience in either a mortgage or financial advisory firm.
  • Ability to use all Microsoft Office programmes to a competent level.

Desirable

  • Experience of working within Equity Release
  • Financial services supervisory experience

Qualifications:

General education

  • Good numerical and literacy skills

Financial services qualifications

Essential

  • Certificate in Regulated Equity Release (CeRER) (or equivalent) - or willing to study towards
  • Certificate in Mortgage Advice and Practice (CeMAP) (or MAQ) - or willing to study towards

Desirable

  • J07 Supervision in a regulated environment

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

#J-18808-Ljbffr

  • Senior Software Quality Assurance

    1 day ago

    United Kingdom Quality Analytics Full time

    At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become...

  • Senior Software Quality Assurance

    1 day ago

    United Kingdom Quality Analytics Full time

    At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become...

  • Senior Software Quality Assurance

    11 hours ago

    United Kingdom Quality Analytics Full time

    At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become...

  • Senior Software Quality Assurance

    7 hours ago

    United Kingdom Quality Analytics Full time

    At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become...

  • Quality Assurance Supervisor

    4 weeks ago

    United Kingdom Valeo Foods Group Full time

    At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. But that's not all – our...

  • Quality Assurance Supervisor

    2 weeks ago

    United Kingdom Valeo Foods Group Full time

    At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. But that's not all – our...

  • Quality Assurance Officer

    3 weeks ago

    United Kingdom Grandma Wild's Full time

    Quality Assurance Officer Salary: GBP23-26k pa depending on qualifications and experience Office Based, Steeton, BD20 Full-time, Permanent A vacancy has arisen for an experienced Quality Assurance Officer who will be responsible for managing the senior / junior supervisors on a day-to-day basis ensuring the efficient running of production / packaging....

  • Quality Assurance

    1 month ago

    United Kingdom Pioneer Selection Full time

    We are looking to recruit for a Qaulity Assurance professional to take on a pivotal role as a Quality Assurance Assistant in Suffolk. As a quality Assurace Assistant Professional this will become an integral part of the quality assurance processes, ensuring that orders are meticulously handled and delivered to valued customers. As a Quality Assurance...

  • Quality Assurance Officer

    3 weeks ago

    United Kingdom Grandma Wild's Full time

    Quality Assurance Officer GBP23-26k pa depending on qualifications and experience Office Based, Steeton, BD20 Full-time, Permanent A vacancy has arisen for an experienced Quality Assurance Officer who will be responsible for managing the senior / junior supervisors on a day-to-day basis ensuring the efficient running of production / packaging. They...

  • Quality Assurance Coach

    3 weeks ago

    United Kingdom Barhale Holdings Full time

    Quality Assurance Coach (QAHSE)   The Role: We're seeking a Quality Assurance Coach to oversee, guide, and advise our operational Project Teams, including our Black Hat Supervisors, on meeting quality standards during work. The ideal candidate will monitor quality requirements and address any health, safety, and environmental concerns identified...

  • Home Based Quality Assurance Supervisor

    2 weeks ago

    United Kingdom evolutio Care Innovations Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. A new and exciting opportunity has arisen in the role of Clinical...

  • Quality Assurance Technician

    1 month ago

    United Kingdom Proman Full time

    Quality Assurance Technician Monday-Friday) To support and assist the factory quality team in ensuring the company's quality standards and objectives are met. To support the Quality Manager in all matters relating to Quality, Food Safety and Legal Compliance which includes supporting the site crisis management team where necessary. Quality Assurance...

  • Quality Engineering Supervisor

    2 weeks ago

    United Kingdom Willcox Matthews Ltd Full time

    Join to apply for the Quality Engineer/ Supervisor role at Willcox Matthews Join to apply for the Quality Engineer/ Supervisor role at Willcox Matthews Sign in to save Quality Engineer/ Supervisor at Willcox Matthews . Job Title: Quality Engineer/ Supervisor Job Type: Permanent ASAP Shift Pattern: Monday to Friday 8am - 5pm We’re...

  • Quality Assurance Manager

    2 months ago

    United Kingdom DCT Recruitment Full time

    Job Overview We are seeking a detail-oriented Quality Assurance Manager to join our team. The ideal candidate will be responsible for ensuring the quality and safety of products through the implementation and maintenance of quality assurance systems. Responsibilities: Develop and implement quality assurance policies and procedures Conduct regular audits...

  • Quality Assurance Controller

    7 days ago

    United Kingdom Wise Employment Group Full time

    Quality Assurance Controller, Cullompton,salary £26.500K on site parking, plus monthly bonus. Full Time, Permanent based in Cullompton This will be working Monday to Thursday 530am – 430pm (Friday, Saturday and Sunday off). Quality Assusrance Controller have good understanding of office as well as production environment. Quality Assurance...

  • Engineering Quality Assurance

    7 days ago

    United Kingdom Spirit AeroSystems Full time €41,520

    Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum...

  • Software Quality Architect

    11 hours ago

    United Kingdom Quality Analytics Full time

    At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become...

  • Software Quality Architect

    7 hours ago

    United Kingdom Quality Analytics Full time

    At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become...

  • Quality Assurance Manager

    2 weeks ago

    United Kingdom Hays Full time

    Your new company A successful manufacturing company who specialise in the design, supply, and installation of a wide range of prefabricated solutions, built in NI and shipped throughout the UK & Europe. Due to increased orders and new contracts they have a requirement to add to the quality team. Your new role We are seeking a highly skilled and...

  • Quality Assurance Manager

    7 days ago

    United Kingdom Hays Specialist Recruitment Full time

    Your new company A successful manufacturing company who specialise in the design, supply, and installation of a wide range of prefabricated solutions, built in NI and shipped throughout the UK & Europe. Due to increased orders and new contracts they have a requirement to add to the quality team. Your new role We are seeking a highly skilled and...