Head of Repairs

2 weeks ago


London, United Kingdom 4Recruitment Services Full time

Contract: Provide leadership and management of repairs teams including planning and administration, DLO, customer feedback team, surveyors and contract management.
Responsible to: Director of Repairs and Maintenance
20,000 stock units
Staff and Managers across the business, housing management, Call Centre and ward Councillors.
External: Contractors; To deliver a high-quality repairs service to the residents of Homes for Haringey and council public buildings, meeting organisational customer satisfaction and operational targets.
- To ensure that a positive Health and Safety culture exists and all relevant legislation especially the Health and Safety at Work Act 1974 and related Approved Codes of Conduct are adhered to by staff and contractors.
- To ensure that directly employed staff delivering the repairs service meet strategic objectives and commercial targets, to deliver a reliable and VFM service.
- To ensure that on-going performance management of external contractors used to deliver the Homes for Haringey repairs service meets all regulatory, corporate and performance standards.
- To undertake robust financial and budget management and monitoring to ensure that services are delivered within budget and can demonstrate value for money.
- To use analytics to drive performance improvements.
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