Customer Specialist Banking Advisor

4 weeks ago

Nottingham, United Kingdom Capital One (Europe) plc Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSpecialist Customer Support - Live Chat Advisors About this role
We understand that from time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability.
As a member of our In App Chat Team, you’ll be there to help and support our customers exclusively via our Capital One app.
Using empathy and strong communication skills, you’ll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you’ll manage each individual situation to help find a suitable outcome for them.
Have effective and impactful conversations with our customers via our App chat channel
Understand their individual circumstances and agree on a suitable solution from a range of options that will support them
Understand industry regulation and how this matches with Capital One policies
Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities
Signpost customers to additional support resources
Previous experience working in a live customer service chat role is preferred but not essential
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
At Capital One, we invest in your training and development. We have developed a blended learning and support programme involving in-person, remote and self learning. This means, for the period of your training (approximately 10 weeks) and when you first start talking to customers, you will be based in the office. During your training, your working hours will be 09:00 to 17:30 Monday to Friday.
Once you have completed training you’ll move onto a shift pattern. Monday to Friday 09:00 - 17:30
Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (Capital One is committed to diversity in the workplace. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
#

  • Customer Advisor

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Customer Service/sales Advisor

    1 month ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Countrywide Residential Lettings Full time

    **Customer Service Advisor** (Deposit Specialist) **Salary - £21, 000 per annum** Location - Annesley, Nottinghamshire, NG15 Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services...

  • Lloyds Bank

    1 week ago

    Nottingham, United Kingdom Lloyds Banking Group Full time

    End Date Wednesday 08 February 2023 Salary Range £19,292 - £19,330 Agile Working Options Flexible / Variable Hours Job Description Summary A part-time branch-based opportunity working 7 hours per week **Job Description**: This role is based in Nottingham covering our friendly Nottingham branches working 7 hours a week including Saturdays. Lloyds...

  • Halifax Bank

    2 days ago

    Nottingham, United Kingdom Lloyds Banking Group Full time

    End Date Sunday 12 May 2024 Salary Range £23,500 - £23,550 - We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full time branch based opportunity working 35 hours per week **Job Description**: JOB TITLE: Customer...

  • Lloyds Bank

    5 days ago

    Nottingham, United Kingdom Lloyds Banking Group Full time

    End Date Friday 07 June 2024 Salary Range £23,500 - £23,550 - We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full time branch based opportunity working 35 hours per week **Job Description**: JOB TITLE: Customer...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will ensure that the company delivers the highest quality to customers through excellent expertise and experience. **Client Details** My client is a leading utility company based in Nottingham. **Description** As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries...

  • Digital Customer Advisor

    1 month ago

    Nottingham, United Kingdom Pendragon Full time

    **Digital Customer Advisor** **Pendragon Head Office** **£20,000 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Reporting into the Digital Engagement Leader, the Digital Customer Advisor will be responsible for...

  • Customer Advisor

    1 week ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20-30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday,1100am - 10.00pm** **£10.60 per hour** **B&Q Nottingham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    1 week ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Nottingham** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    21 hours ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q 1241** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    8 hours ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q 1241** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Digital Customer Advisor

    1 month ago

    Nottingham, United Kingdom Pendragon Full time

    **Digital Customer Advisor** **Pendragon Head Office** **12 Month Fixed Term Contract** **£21,744 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Reporting into the Digital Engagement Leader, the Digital...

  • Customer Advisor

    2 days ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15, 18.75 and 28.75 hours per week available** **3 Month Fixed Term Contract** **Shifts available**: **15 Hours: Saturday - Sunday, 7.00am - 10.00pm** **18.75 & 28.75 Hours: Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Nottingham** We believe anyone can...

  • Digital Customer Advisor

    1 month ago

    Nottingham, United Kingdom Pendragon Full time

    **Digital Customer Advisor** **Head Office** **12 Month Fixed Term Contract** **This is a Hybrid role with the expectation to work from our Head Office every Tuesday & Wednesday** **£21,744 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing...

  • Digital Customer Advisor

    5 days ago

    Nottingham, United Kingdom Pendragon PLC Full time

    **Digital Customer Advisor** **Pendragon Head Office** **£20,000 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Reporting into the Digital Engagement Leader, the Digital Customer Advisor will be responsible for...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.Duties Include: * Providing help...

  • Customer Service Advisor

    18 hours ago

    Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.Duties Include: * Providing help...

  • Lloyds Bank

    17 hours ago

    Nottingham, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE: Customer Support SALARY: £23,500 LOCATION(S): Nottingham Parliament St and covering our friendly Bulwell and Alfreton branches  HOURS: 35 hours a week, including some Saturdays WORKING PATTERN: Full-time About this opportunity Our colleagues are passionate about making a difference to customers, businesses...