Customer Support Advisor
3 weeks ago
VANRATH are delighted to be assisting an established not for profit organisation based in Belfast who are actively seeking an experienced Customer Service Adviser to join their team on an initial interim contract basis.
Hybrid working policy
~Initial 6 month contract
The post holder will be a highly motivated individual with a willingness to seek out new ways of working and a passion for providing excellent service. You will be responsible for all customer contact across (in-bound and out-bound, face-to-face and across digital and social media channels), for all end-to-end customer journeys.
Educated to A-Level standard or equivalent including GCSE English and Maths C or above.
Previous experience of complaints handling
Working knowledge of Microsoft packages
Proactively deal with customer contact (inbound, outbound, digital platforms)
Manage and maintain IT database
Ensure that all actions agreed are completed in accordance with organisation policies and in agreed time frames
Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''
''Outstanding service.''
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