ITIL Process Lead Jobs in London, United Kingdom
1 week ago
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Home Jobs Itil Process Lead Jobs In London United Kingdom ITIL Process Lead Jobs in London, United Kingdom
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Home Jobs Itil Process Lead Jobs In London United Kingdom ITIL Process Lead Jobs in London, United KingdomSitting within the Head Office Technology team, you will be responsible for creating and documenting the ITIL processes for the technology team. This involves defining the process, specifying its goals, objectives, inputs, outputs, activities, roles, responsibilities, and interfaces. The Team is made up of 3 people who are responsible for managing the inbound requests of all technology functions within the business. RequirementsMain Responsibilities;Manage and optimise the ITIL processes across performance, improvement and integration. Reporting on essential performance indicators (KPIs), identifying opportunities for improvement and ensuring the proper integration of the ITIL processes with other ITIL and organizational processes. Process communication, training and governance: Taking ownership of the communication and training of ITIL processes, defining policies, procedures, and standards and ensuring that they are followed. Monitoring and manage compliance effectively. Establishing and upholding the policy and procedures for Change Management that dictate the management of changes.
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