Receptionist

2 weeks ago


Chelmsford Essex, United Kingdom Saxton 4x4 Full time

Job Description

Saxton 4x4 are proud to stock one of the largest ranges of premium used vehicles in the country.

Based in Chelmsford, Essex (CM1), Saxton have emerged as the largest 4x4 dealer in Europe, selling SUV's and specialist cars at incredible value to customers across the world.

Recently recognised in the list of Sunday Times Top Track 250, Saxton 4x4 provides not only a fleet of some 2000 luxury vehicles, but numerous bespoke styling and modifications. These include long-running partnerships with established luxury customisation companies such as Overfinch, Onyx, Khan and Urban.

We are looking to recruit a Full-Time Receptionist to join our busy front of house team.

Hours - 37.5hrs per week (M-F Shifts: 8am to 4.30pm, 10am to 6.30pm, midday to 8.30pm)

Weekends will be 1 full weekend in 3 with 2 days off during the week (Saturday 9am to 6pm and Sunday 9am to 5pm)

Duties

  • Ensuring telephone calls are answered promptly and directed to the appropriate department
  • Ensure the Reception desk is staffed at all times
  • Greet visitors on arrival
  • Assess when to engage with customers and when to leave them to their own devices
  • Communicating clearly and effectively with all customers
  • Talk to customers to build rapport and find out what assistance or information is required
  • Guide visitors to the appropriate areas, offering refreshments and facilities
  • Ensure the refreshment area is kept fully stocked at all times
  • Contact relevant person and introduce them to the customer to help build rapport
  • Undertaking clerical and administrative duties as and when required
  • Manage and coordinate the physical showroom environment and ambience, e.g. music, video screen and general tidiness
  • Ensure all sales offices are kept tidy, stocked with the correct paperwork and fully functional at all times
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards to the appropriate person

Person Specification

  • Previous experience in a similar role preferable
  • Excellent customer service
  • Possess excellent communication skills with the ability to demonstrate a successful blend of confidence and assertiveness
  • Be clearly spoken, warm, empathetic and friendly with an approachable and professional manner
  • Able to use Microsoft Office packages to an expert level (Outlook, Word, Excel)
  • Flexible approach to work
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