Senior Operations Manager

4 weeks ago

London, United Kingdom E.L.F. BEAUTY Full time

Job Description

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face, paw, and fin. Our deep commitment to clean, cruelty-free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically effective, and accessible skincare.

We have annual revenues of ~$500 million and our business performance has been nothing short of extraordinary with 20 consecutive quarters of net sales growth as we have grown to #3 mass cosmetics brand in the US and are the fastest growing brand among the top 5. Our total compensation philosophy offers every new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity given to every full-time employee as a part of their new hire package, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 days at home, work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Business/Financial Highlights

e.l.f. Beauty, Inc. is publicly traded (NYSE: ELF) and has annual revenues of ~$500 million, a market cap of ~$4B and is a member of the S&P 600. Business and financial highlights include:

  • 20 consecutive quarters of net sales growth.
  • #3 mass cosmetics brand in the US with a 10% share and the fastest growing brand among the top 5.
  • Named Beauty Brand of the Year 2023 by Women’s Wear Daily.
  • Recognized in 2023 as one of the 10 Most Innovative Companies in Beauty by Fast Company magazine.

Team

Our employee base represents the consumers we serve, and we are committed to ensuring that diversity is represented across our entire organization. Key statistics and notable awards include:

  • Our employees are 75% female and 40% diverse representing the consumers we serve.
  • We are a leader in board diversity. We are 1 of 4 public companies in the U.S. (out of over 4,200 public companies) with a Board of Directors that has 2/3 women and 1/3 diverse representation.
  • Top 100 Most Loved Workplaces (Newsweek 2022)
  • America's Best Midsize Companies (Forbes 2023)

Culture and Compensation

We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a “one team, one dream” total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following:

  • All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid200% of target in each of the last four years.
  • All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant.
  • Hybrid work environment with unlimited flexible time off.
  • Half-day Fridays year-round and a range of competitive benefits.
  • Implement KPIs and metrics to monitor operational performance, track key trends, and identify areas for improvement. Utilize data analytics to drive decision-making and operational optimization.
  • Foster a culture of continuous improvement by promoting innovation, best practices sharing, and employee development within the operations team

Position Summary

As rapidly growing company with an international presence, we rely on efficient and scalable operations to meet market demands and ensure customer satisfaction. The Senior Operations Manager will play a pivotal role in overseeing our supply chain, distribution network, and logistics partners to drive operational excellence and support our expansion goals.

Responsibilities

  • Lead and mentor a specialized team responsible for order management, inventory control and logistics operations.
  • Drive efficiency improvements in warehouse operations, inventory management, and order fulfillment to meet service level agreements (SLA’s).
  • Develop, implement, and govern KPI reporting to monitor operational performance, track key trends, and identify areas for improvement. Utilize data analytics to drive decision-making and operational optimization.
  • Establish and maintain strong relationships with 3pl partners, ensuring compliance with contractual obligations and performance metrics.
  • Anticipate and plan for capacity requirements to support market growth and seasonal demand fluctuations. Identify opportunities for process improvements and automation to enhance scalability.
  • Manage budgetary responsibilities related to distribution operations, optimizing costs without compromising quality.
  • Collaborate closely with cross-functional teams, including Global Supply Chain Functions, Sales, Marketing and Finance, to align operational strategies with overall business objectives.
  • Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business providing visibility to the milestones, and performance across all projects.

Requirements

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Master's degree preferred
  • Proven experience (8+ years) in distribution management, preferrable within the Beauty industry
  • Demonstrated leadership ability, with the ability to engage and motivate others. Experience managing teams
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Proven track record of success in optimizing operations, driving efficiency improvements, and managing complex supply chain networks. Experience in program or project management is a plus.
  • Good reasoning, conflict management, and analytical and problem solving skills
  • Strategic mindset with the ability to lead initiatives that drive operational excellence
  • Familiarity with regulatory requirements and compliance standards in the distribution space
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