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Account Manager

3 months ago

Kent, United Kingdom Kovai.co Full time €50,000 - €60,000

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.

At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.

Our Products:

  • Biztalk360
  • Turbo360
  • Document360

“UK headquarters. Indian innovation. Global impact.”

Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we're just getting started.

Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.

Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.

What’s the job? Customer Success Manager

What you’ll do on the job:

  • The Account Manager & Customer Success Manager will be responsible for managing and nurturing customer relationships from initial onboarding through the customer lifecycle.

  • This hybrid role focuses on ensuring customer satisfaction, promoting retention, and driving growth by developing long-term relationships with a portfolio of assigned customers.

  • The successful candidate will connect with key business executives and stakeholders, act as a liaison between customers and cross-functional internal teams, and ensure the timely and successful delivery of our solutions according to customer needs.

Key Responsibilities:

- Serve as the primary point of contact and build long-term relationships with customers and existing customers

- Take responsibility for cross selling and upselling into existing clients

- Develop understanding of the clients tech landscape so we can engage with other teams to sell other modules

- Target existing customers for cross selling

- Fully understand the product set and how to sell ita

- Build a pipeline of business

- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Forecast and track key account metrics.

- Assist with high-severity requests or issue escalations as needed.

- Develop and manage client portfolios, sustaining business growth and profitability by maximizing value.

- Analyze customer data to improve customer experience and minimize churn.

- Hold product demonstrations for customers and improve onboarding processes.

- Evaluate and improve tutorials and other communication infrastructure as required

- Mediate between clients and the organization to handle and resolve customer requests and complaints.

- Aid in product design and product development by providing customer feedback.

Requirements:

- Proven work experience as an Account Manager, Customer Success Manager, or similar role.

- Experience in developing business within existing client accounts

- Ability to take on New Business requirements when required

- Experience of working with Azure and or 3rd party Azure related products

- Knowledge of FinOps and advantage but training can be provided

- Experience working with SaaS products.

- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

- Solid experience with CRM software

- Experience delivering client-focused solutions to customer needs.

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

- Excellent listening, negotiation, and presentation abilities.

- Strong verbal and written communication skills.

-Some travel required, including European travel' 'Occasional travel to Head Office in Kent'

- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.

-Salary £50-60k plus commissions.

If you think you got the right skills then email your CV to chris.parsons@kovai.co and we will reach out to you.