Business Analyst
1 month ago
Business Analyst | Telecoms | Gibraltar | Office based
Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.
As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.
What's on offer to you?
- Exciting Telecoms company with growth plans
- Lots of new projects
- Working with the senior management team
What You Will Be Doing
- Operationally maintain and continuously improve the functions within the business or technical domain
- Dimension in line with business requirements
- Apply best practices as defined by standardisation committees, industry bodies, and vendors
- Track vendors' technology evolutions and lifecycle
- Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain
- Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain
- Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives
- Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company
- Business Process Analysis
- Analysing and optimizing business processes related to telecommunications services such as:
- Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)
- Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)
- Product lifecycle management (Product introduction, Maturity, decline and end of life stages)
- Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)
- Identifying areas for improvement and recommending solutions
- Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:
- Concept to Market (C2M)
- Lead to cash (L2C)
- Trouble to resolution (T2R)
What You Will Need to Succeed in This Role
- 5+ years' experience in a Business Analyst role
- Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale). An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist
- Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)
- ITIL / eTOM models
- Experience with Agile, Scrum
Keywords: Business Analyst | Gibraltar | Agile | Telecoms
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