Export Co-ordinator

2 weeks ago

Cambridge Cambridgeshire, United Kingdom Darktrace Full time

Darktrace has experienced rapid growth since its foundation, and currently employs over 2000+ employees across 40+ global offices. This growth is driving expansion in the Cyber Defence Operations teams, and we are looking to recruit additional Export Co-ordinators to support our business with delivering our world class Cyber Intelligence Platform to our growing client base globally. As an export co-ordinator, you will be directly responsible for organising outbound and return shipments of our equipment, communicating with our commercial and field teams, as well as directly with our clients.

Responsibilities:

• Handling any shipping/extraction email queries received from the Account Executives and Cyber Technologists with regards to their accounts and appliances.
• Liaising with customers to arrange the extraction of our appliances, helping them to prepare them for shipment and arrange the courier service for them to be collected and returned.
• Ensuring monthly targets of extractions are hit in order to have the required number of appliances returned to our appliance hubs for re-purposing.
• Helping to arrange and prepare shipments out of our depots primarily but also assisting other departments in any shipping requirements they may have.
• Monitoring all shipments to ensure they arrive on time and resolving any issues encountered along the way to keep the process as smooth and quick as possible.
• Maintaining records on our internal systems to ensure that all information Is current and accurate with regards to the whereabouts of all stock.
• Ensuring that the general day to day running is smooth and efficient.

Candidate Requirements:

• Experience working in an office environment and dealing with administrative tasks.
• Excellent Numeracy and communication skills.
• Organised, self-motivated and able to prioritise work.
• Familiar with Microsoft Office products, particularly Outlook and Excel.
• Experience in dealing with courier services and international shipments is ideal, but not required.

Benefits:

  • 23 days holiday + a day off for your birthday, rising to 25 (+ birthday) after 2 years
  • All UK public holidays
  • BUPA healthcare with premiums fully paid by Darktrace for employee + eligible family members
  • Salary Sacrifice pension scheme with company contribution of 4% and employee contribution of 5%
  • Life Insurance 4x salary
  • Cycle to work scheme

#LI-Hybrid

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