Customer Service Admin Team Manager

4 weeks ago


United Kingdom Simplify Group Full time

Customer Service Admin Team Manager 

Leicester

Salary: £28,000

Are you a confident communicator? Do you have experience working in a contact centre, and leading teams of over 10 direct reports? Are you Leicester based, or within a commutable distance?

Within our Service Centre, there are multiple teams which deliver a wide range of services both internally and externally including outbound calls to third parties, inbound customer service calls, legal administration, and ID verification. 

On this occasion we are looking for someone to lead our ID verification team. You will lead a team responsible for the ID verification of sensitive customer information required by the business to process legal property transactions

The Team Leader will manage the day to day running of a team of approximately 15 people. You will report to the Operations Manager and liaise with them daily on the relevant KPI’s for the specific area.

WHAT YOU’LL BE DOING AS A TEAM MANAGER IN OUR CUSTOMER SERVICE CENTRE

  • Training & Development plans

  • New starter inductions

  • Training & Development plans

  • Monitor volume of work and assigning resource accordingly

  • Monitoring & reporting performance against KPI's & SLA's within the team

  • 3 monthly review of average handling times to feed into the capacity plans for KPI's 

  • Policies & Procedures owned & reviewed

  • Complaints reviewed, responded too and tracked

  • Delivery and report on a quality monitoring framework

  • Carry out quality monitoring 

  • Monthly 1-2-1 Reviews Team Members

  • Absence Management – Monitoring & Reporting

  • Behaviour or Performance Plans (BIP's & PIP process) - Identifying where required and implement and report on progress 

  • Ensure correct procedure for all risk based decisioning and escalations are followed 

  • Tracking volumes against forecast vs actuals

  • Utilising MI reporting to effectively manage the performance of the team 

  • Stakeholder management internally & externally

  • Identify and mitigate the operational risks within the team 

OUR HIRING PROCESS:  

  1. You’ve checked out our job ad  
  1. It’s gathered your interest and you’ve applied using our easy application process  
  1. If selected, you come meet our lovely team and we discuss the finer details  
  1. In some cases, we might invite you for a second interview   
  1. If successful, we make the offer and get the ball rolling   
  1. Your friends come on over and you earn a sweet referral bonus – for each one  

REQUIREMENTS  

  • Experience of a high volume-based service delivery environment

  • Delivery against performance targets and service levels 

  • Managing multiple team members at varying levels of skill 

  • Managing multiple work streams and priorities 

  • Experience of handling complaints and escalation 

If this Customer Service Team Manager role in Leicester looks like something you'd be interested in, apply now for immediate consideration

BENEFITS 

Competitive Salary, 25 Days Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell Holiday, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, Retail Discounts Plus Many More 

OUR PEOPLE  

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.  

ABOUT US   

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.  

#J-18808-Ljbffr

  • United Kingdom Simplify Group Full time

    Customer Service Admin Team Manager  Do you have experience working in a contact centre, and leading teams of over 10 direct reports? Within our Service Centre, there are multiple teams which deliver a wide range of services both internally and externally including outbound calls to third parties, inbound customer service calls, legal administration, and...


  • United Kingdom Interaction Recruitment Full time

    Job Advert: Office Admin/Customer Service Location: Newburn Industrial Estate, Newcastle upon Tyne, NE15 9RT Job Type: Full-time Monday - Thursday: 8am - 5pm Are you an experienced customer service professional looking for a new challenge? We have an exciting opportunity for an Office Admin/Customer Service role with our reputable client based in...


  • United Kingdom Interaction Recruitment Full time

    Job Advert: Office Admin/Customer Service Location: Newburn Industrial Estate, Newcastle upon Tyne, NE15 9RT Salary: From £23,795.00 per year Job Type: Full-time Working Hours: Monday - Thursday: 8am - 5pm Friday: 8am - 4pm About the Role Are you an experienced customer service professional looking for a new challenge? We have an exciting...


  • United Kingdom ABL Recruitment Full time

    This is a lovely role for a HUNGARIAN s peaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will...


  • United Kingdom Change Recruitment Full time

    Admin Team Manager Permanent I'm currently searching for an Admin Team Manager to work in Glasgow city centre within a Financial Services Organisation, with a salary range of £35,000 to £40,000, this position offers the chance to lead and innovate within a dynamic environment. You’ll also manage a team of 10 and you will have the autonomy to...


  • United Kingdom TIME's group Full time

    Full time Ensure the entire Customer Service functions and activities are running smoothly and efficiently. Formulates Customer Service policies, procedures and practices to ensure which are in line with the Company's business requirements, national and industry standards. Provide functional guidance, advice, information, and to support the Management...


  • United Kingdom eTeam Full time

    Duration: 12 Months Job description Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people...


  • United Kingdom eTeam Full time

    Duration: 12 Months Job description Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people...


  • United Kingdom Joy Limited Full time

    CUSTOMER SERVICE EXECUTIVE   Do you want to be a to be part of a small, friendly team with a special culture? Joy Limited – UK Distributor for Moroccanoil are looking for a customer service exec to join our dynamic, fast paced team as we enter an exciting new phase of growth.   We are looking for a forward thinking organised individual, with a ‘can...


  • United Kingdom Simply Recruiting Ltd Full time €12

    Simple Recruitment are looking for a Customer Service Administrator for our client based in the Barnstaple area to join their team on a temporary ongoing basis. Holiday Accrual Weekly Pay On Site Parking Simple Recruitment are looking for a Customer Service Administrator for our client based in the Barnstaple area to join their team on a temporary...


  • United Kingdom National Grid Full time

    An opportunity is available for a Temporary Team Admin Assistant for a period of up to 9 months, subject to review working at our Hinckley depot. Accountable to the Team Manager the Team Admin Assistant provides administrative assistance and co-ordination to a Network Services team. You will be an effective team player who is able and willing to support...

  • Admin Manager

    3 weeks ago


    Dundee, United Kingdom Rockstar Games UK Full time

    At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most...

  • Team Assistant/Admin

    2 weeks ago


    United Kingdom Wise Employment Group Full time €24,000 - €28,000

    Type: Permanent Office based in Teddington, salary up to £28,000, full time permanent role for an experienced Administrator who is organised and efficient to support the Teddington Office with general Team Administration requirements.  Typing, formatting and quality checking and issuing documents, such as contract document. Assisting with office...


  • United Kingdom First Recruitment Services Full time

    This is an excellent opportunity to work for a very reputable, friendly, professional and successful business who are amongst the best companies to work for in Mid Sussex. This opportunity is available due to very strong business growth levels. Customer Services Administrator Full time Permanent role - office based Monday - Friday (Apply online...

  • Customer Service

    2 weeks ago


    United Kingdom Meatex Trading Ltd. Full time €33,000

    Tom Hixson of Smithfield is the home of the finest wholesale gourmet produce, which we carefully source from Britain and around the world. We have helped create special dining moments since 1963. Our success has been built on our ability to source fabulous new products for our clients. From Michelin star chefs to passionate home cooks. For over 50 years...

  • Team Assistant/Admin

    1 month ago


    United Kingdom Tyler Griffen Recruitment Full time

    Fantastic opportunity for a Team Administrator to join a professional services firm, providing admin support to the firm's team of Partners, Directors, Executive Assistants and PAs. Salary - £23,000 + fantastic benefits and 25 days holiday.Hybrid working - 3 days working in the office, after the first 3 months.Amazing offices, great culture!Hours: 9am to...


  • United Kingdom BMS Performance Full time €16,500

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to...


  • United Kingdom BMS Performance Full time €16,500

    · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This organisation continues to...


  • United Kingdom Baltic Recruitment Services Ltd Full time

    Are you an experienced Customer Service Sales Administrator, looking for a new and exciting challenge? Baltic Recruitment are currently recruiting for a Permanent Customer Service Sales Administrator for a highly reputable client based in Newton Aycliffe. Joining our client's sales department. The successful candidate will support the sales team...


  • United Kingdom Sleepworks Inc Full time

    Join to apply for the Customer Support Administrator role at SleepWorks, LLC Join to apply for the Customer Support Administrator role at SleepWorks, LLC Sign in to save Customer Support Administrator at SleepWorks, LLC . With a developing consumer base our client is looking for a passionate Customer Support Administrator to join their...