General Administrator Officer

1 month ago

London, United Kingdom South West London & St Georges Mental Health NHS Trust Full time

The Service Line Management (SLM) Team are seeking an Administration Officer to provide extensive high level administration support to the Community Service Line. The post is a full time position (37.5 hours a week) and the team is based at Springfield University Hospital in Tooting.


The successful candidate will work as part of the team which will provide admin support to the Clinical Director, Head of Service Delivery, Head of Nursing & Quality and provide support to other SLM Administrators as required.
You must have a highly organised approach to your own work, be a good team player and be able to offer exceptional customer service both face to face, on the phone and in writing. You will have to demonstrate high levels of administration, minute taking, and diary management and have exceptional organisational skills. You must also be flexible, proactive and able to work under pressure, together with the ability to prioritise workload and have effective time management skills.
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.


We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.


We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.


We are proud to co-produce and involve our local communities in all that we do.


We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.


To provide effective, consistent administration support to the Clinical Director, Head of Service Delivery and the Head of Nursing & Quality.


~ To review meeting action logs and prompt those responsible, particularly the Clinical Director, Head of Service Delivery and the Head of Nursing & Quality about impending deadlines.


~ To advise, help and induct other team administrators.


~ To proactively seek opportunities for personal development within the role, with the support of the Clinical Director, Head of Service Delivery and Headof Nursing & Quality.


~ To develop a working knowledge of the Trusts governance systems and assist the Clinical Director, Head of Service Delivery and Head of Nursing & Quality with escalation when necessary.


~ To support the development of operational systems, including (for example) virtual risk, incident reporting and KPI/SOP development systems.


~ Ensure that all phone calls to the SLM offices are answered in a responsive and professional manner to ensure a positive image of the department at all times make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).


~ To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.


Training & Qualifications
Educated to graduate calibre or able to demonstrate significant senior administrative or secretarial experience


Evidence of continuing professional development that demonstrates theoretical and practical knowledge


Extensive administration, minute taking and diary management experience
Extensive administration, minute taking and diary management experience

Extensive administration, minute taking and diary management experience
Delivering administration services - Emotional intelligence - Relationship building - Tackling difficult issues
Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to service delivery
Skills for managing aspects of projects ensuring they meet targets.

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