IT Helpdesk Engineer Apprentice
2 months ago
Avonmouth, United Kingdom | Posted on 09/01/2024
Our client is recruiting for a HelpdeskEngineer Apprentice to join their team in Avonmouth, Bristol
The Level 3 Information CommunicationTechnician apprenticeship programme that we are offering , will allowyou to kick-start your career in an industry that is constantly evolving,dynamic and transformational.
The steps you takewill provide you with valuable first-hand experience, knowledge, skills andqualification to help really drive your career forward. We are here to guideand support you every step of the way
The Company
Our client specialisesinprovidingmobileandidentificationtechnologytosupply chainbusinesses including solutions involving Mobile Computing, Barcode Scanning,RFID, Thermal Printing and Enterprise Mobility management.
OurhighlyskilledtechnicalteamisresponsibleformanagingandmaintainingmobileITinfrastructure and supporting business critical applications for our customers.
Duetosomesignificantnewcontractwins ,our client islookingtogrowtheir technicalteamwhodelivermanaged services to customers. They have a new opportunity for an enthusiasticindividual with IT Helpdesk / Support experience who will work with thetechnical team.
The Position
Job Title:
Helpdesk EngineerApprentice
15-18 Months +EPA
Location:
Bristol BS11
Working Hours:
Monday-Friday 8:30am-5pm
The role will involve providing 1st linesupport to customers, logging calls, diagnosing and resolvingMobileDeviceissues,andupdatingcustomersonprogress.Youwillberesponsiblefor accurately recording and monitoringhelpdesk incidents through to their successful conclusion.
Roleand Responsibilities
· ManagetheHelpdesksystem,ensuringallinboundsupportcallsandemailsarehandled within agreedService Level Agreements
· Beanambassadorfortheteaminallinteractionswithclients&business managers
EligibilityCriteria
Individuals must have a valid and eligible residency status to apply for thisrole.
AboutITP
We help employers develop their best talent and inspire the next generationthrough apprenticeships, mentoring and training, we’re plugging the UK’sdigital skills gap to provide a workforce for the future.
If this soundslike the role for you, get in touch Once we receive your application, one ofour team will be in touch to help you with the next stage.
TheITP are working on behalf of a third party to advertise their vacancy. Bysubmitting your CV, you agree to be contacted by The ITP and your informationto be passed on to a third party.
Desired Qualities,Skills and Knowledge:
YoumusthaveyourowntransportaspublictransportlinkstoAvonmoutharenot reliable
- Some knowledge of the following would be ofbenefit: Androidoperatingsystems,SOTIMobiControl/AirWatchorotherMobileDeviceManagement (MDM)platforms, Freshdesk (or other customer support software packages), WarehouseManagement or ERP systems, Wi-Fi Infrastructure.
- DemonstrableinterestinTechnologyand IT.
- RegularTrainingonSolutionsand Technology
- 21daysholiday(plusbank holidays)
- CriticalIllness&DeathinServiceschemesafter1yearof service
- PrivateHealthInsuranceplanafter1yearof service
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