Partnering Lead

3 weeks ago


Oxford Oxfordshire, United Kingdom John Lewis & Partners Full time

As a Team Manager here at John Lewis Oxford, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners enabling each of them to reach their full potential. Duties and Responsibilities:
Working in our shop as a Team Manager is fast paced where no two days are the same. On a day-to-day basis, you'll be responsible for:
Striving for high levels of customer and Partner (employee) satisfaction
Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for
Building genuine relationships with customers and internal and external stakeholders
Working with the wider shop leadership team, taking on duty manager responsibilities when required
Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service

Essential skills you'll need:
~ Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment


Desirable skills we're looking for:
Disciplinary and grievance experience
Hiring Manager/Recruitment experience
Additional Information:
As a Partner you will enjoy our unique benefits which include:
Partnership discount in store and online once you complete your Earning Membership period. Thats 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). Youll also be able to nominate someone you live with to share your discount
Save 20% off food and drink at Benugo (Coffee Shop) on the Ground Floor
Full time working holiday entitlement of 22 days - prorated for part time hours
Access to our exclusive hotels based in some of Britains most stunning areas and once youve been with us for three months, youre welcome to explore them plus so much more ...

Things to note:
This role may be subject to pre-employment screening
We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early
JBRP1_UKTJ



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