Process Improvement Expert
2 weeks ago
We are currently recruiting for one of our trusted clients who are look for a Process Improvement Expert to join their team Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.
What You Can Expect
- Type – Contract
- Location – Borehamwood
- Industry – Insurance
Main Responsibilities as a Process Improvement Expert
- Be responsible for the design and redesign of some customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency, and current strategic goals.
- Get insights from customer research and market analysis, understand current challenges, and pain points and identify great ideas and innovations to help us define customer journeys.
- Help, adapt, improve, and document processes for new markets.
Experience & Skills Required
- Analysis and (re)design of customer journeys
- Business model and process mapping
- Process improvement from a customer experience and efficiency perspective.
- Lean/Six sigma
- Agile delivery experience
- Insurance Industry experience
- RPA experience
- Straight through Processing
For further information on this Process Improvement Expert role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
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