Senior Product Owner

2 weeks ago

Wimbledon Greater London, United Kingdom Domestic & General Service GmbH Full time

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’.
The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service
Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations
Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution
Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management
Proven track record in product management, with a focus on designing and launching innovative customer service products through data-driven product development
An understanding of Intelligent Claims technologies and concepts, including NLP, ML and AI
Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders
Agile and adaptable, comfortable working in fast-paced, evolving environments
Familiarity with agile product development methodologies and cross-functional team leadership
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