System Support Engineer

2 months ago

York North Yorkshire, United Kingdom boxxe Full time

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

The Systems Support Engineer at boxxe, integral to the Secure Services Team, will manage and provide support across various technologies such as public and private clouds, networking, and systems infrastructure. This role involves delivering top-tier proactive and reactive support to managed service customers, configuring and maintaining systems, mentoring less experienced engineers, and ensuring high availability of infrastructure. Additionally, the engineer will assist in the implementation of new projects and manage customer-specific specialisms.

What you’ll be doing

  • Administer and maintain computer networks, systems software, applications, and hardware configurations across diverse customer environments.
  • Oversee, maintain, and patch Azure Stack Systems.
  • Execute disaster recovery operations and data backups as needed.
  • Troubleshoot and resolve issues with hardware, software, and network systems.
  • Monitor system performance proactively, making adjustments to optimize efficiency.
  • Manage system and infrastructure monitoring for customers, ensuring high availability.
  • Implement security, backup, resilience, and disaster recovery strategies.
  • Develop and update user guides and knowledge-based articles to enhance system efficiency and reduce manual intervention.
  • Collaborate with vendors and boxxe technical staff to resolve problems.
  • Participate in the after-hours on-call rotation.

What experience we think you’ll need

  • Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
  • Good cloud knowledge, preferably in Azure/Azure Stack
  • Experience with virtualization and containerization (e.g., VMware, Hyper-V)
  • Experience with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG etc.)
  • Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP
  • Experience of typical enterprise level hardware vendor solutions (e.g., Compute, Storage, LAN, WLAN, EUC)
  • Experience of producing quality support documentation
  • Desirable vendors certifications include: CCNA, MCSA, VCP or similar

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.

boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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