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IT Support Engineer IT Projects

1 month ago

York, United Kingdom boxxe Full time

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

The Systems Support Engineer at boxxe, integral to the Secure Services Team, will manage and provide support across various technologies such as public and private clouds, networking, and systems infrastructure. This role involves delivering top-tier proactive and reactive support to managed service customers, configuring and maintaining systems, mentoring less experienced engineers, and ensuring high availability of infrastructure. Additionally, the engineer will assist in the implementation of new projects and manage customer-specific specialisms.

Administer and maintain computer networks, systems software, applications, and hardware configurations across diverse customer environments.
Execute disaster recovery operations and data backups as needed.
Troubleshoot and resolve issues with hardware, software, and network systems.
Monitor system performance proactively, making adjustments to optimize efficiency.
Manage system and infrastructure monitoring for customers, ensuring high availability.
Develop and update user guides and knowledge-based articles to enhance system efficiency and reduce manual intervention.
Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
Experience with monitoring systems (e.g., Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP
Experience of producing quality support documentation
CCNA, MCSA, VCP or similar


Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.
boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status.