Knowledge Engineer

2 weeks ago

London, United Kingdom CB Resourcing Ltd Full time

Knowledge Management Officer - Law - London
An opportunity for a Knowledge Management Officer has arisen within an extremely reputableLondon based international law firm. This role sits within the legal technology practiceof the firm and plays a key role in the support of the firms intranet and collaboration capabilities, know-how and precedent databases, and enterprise and legal search engines. It is also a vital component in driving engagement with drivingthe firm’s culture of knowledge sharing and collaboration.
The key responsibilities and objectives of the role include, but are not limited to:

Assist in the creation of intranet pages and team sites on the enterprise collaboration portal
Partnering with the intranet’s content editors on a day-to-day basis to ensure consistency in posting, editing and
tagging
Supporting KM projects, including trialling proposed new systems/features and providing feedback and recommendations
Maintenance and review of the firm’s legal taxonomies to facilitate automated processes and classification of legal content
Building relationships with the partners, knowledge lawyers and staff, andproviding regular updates on central KM team
activities and projects
Provide a central point of contact forknowledge lawyers andto optimise use of the firm’s knowledge systems
Forging strong working relationships with knowledge lawyers to answer day to day queries relating to adding know how to the firm’s know how database and optimising howcontent is provisioned via the legal search engine
Delivering training to new joiners and established staff on KM systems use/best practice, and the provision of user guides and training materials
Working closely with IT to coordinate the testing and maintenance of the firm's knowledge systems
Production of statistical usage reports and analysis of the firm’s knowledge systems
Building continued momentum in the visibility, use and effectiveness of the system’s tools across legal practice areas
To be suitable for this role, candidates will need a mix of the following experience and skills:

Previous experience in a knowledge management or information services role in a legal, corporate or professional service environment;
Demonstrable experience working with knowledge systems and/or digital content management systems
Highly organised, methodical and process driven approach to work
An aptitude for using and learning new technology or systems
Highly developed communication and relationship building skills
The ability to manage small or medium sized projects
A critical thinker that enjoys the challenge of problem solving
Able to demonstrate the ability to be both a team player and to work in an environment with a high degree of autonomy
Relevant qualifications (particularly an MLIS) would be a distinct advantage, but is not essential
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