Parts Advisor

2 weeks ago

Oldbury West Midlands, United Kingdom Safer Hand Solutions Full time

Parts Advisor

Full time / Permanent

GBP25,000 - GBP29,000

43.25 hours per week Monday to Friday + One Saturday morning per month

Oldbury

Our client who are a leader in the commercial vehicle sector are seeking an experienced Parts Advisor to join the team. The organisation is reputable, longstanding and well known in the industry and puts employees at the forefront of all that they do. With endless support for development and training.

This role of Parts Advisor is an exciting opportunity to work in a busy and demanding team reporting directly to the General Manager, you will be the primary point of contact for customers seeking parts and accessories for their commercial vehicles. Your role involves assisting customers in identifying the correct parts for their vehicles, providing product information, processing orders, and ensuring customer satisfaction. Working as part of a small team you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times.

Duties to include:

  1. Customer Service:
  • Greet customers and provide assistance in person, over the phone, or via email.
  • Listen to customer inquiries regarding parts and accessories, and offer knowledgeable advice and recommendations.
  • Resolve customer issues and concerns in a professional and timely manner.
  1. Parts Identification and Selection:
  • Use product catalogues, computer systems, and other resources to accurately identify required parts for commercial vehicles.
  • Assist customers in selecting appropriate parts based on their vehicle specifications and requirements.
  • Provide information on product availability, pricing, and alternative options as needed.
  1. Order Processing and Inventory Management:
  • Process parts orders accurately and efficiently, including verifying part numbers, pricing, and availability.
  • Coordinate with warehouse staff to ensure timely fulfilment of orders.
  • Maintain accurate records of inventory levels and assist in inventory management tasks such as stock replenishment and cycle counting.
  1. Technical Support:
  • Provide basic technical assistance to customers regarding the installation and use of parts and accessories.
  • Collaborate with service technicians and mechanics to address complex technical inquiries and ensure proper fitment of parts.
  1. Sales and Promotion:
  • Upsell additional parts, accessories, or related products to customers based on their needs and preferences.
  • Promote special offers, promotions, and new products to drive sales and enhance customer satisfaction.
  • Build and maintain strong relationships with customers to encourage repeat business and referrals.


Desired attributes:

  • Previous experience in a similar role, preferably in the automotive or commercial vehicle industry.
  • Strong knowledge of commercial vehicle parts and accessories, including familiarity with various makes and models.
  • Excellent communication and customer service skills, with the ability to effectively interact with diverse customers.
  • Proficiency in using computer systems and software applications for order processing and inventory management.
  • Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
  • A proactive attitude with a willingness to learn and adapt to new technologies and products.
  • Knowledge and experience with the Kerridge system.


In addition to this:

  • Excellent pension scheme
  • Discounted medial insurance.
  • Life assurance
  • Various discounts
  • Wellbeing / mental health support
  • Referral scheme
  • Excellent holiday allowance
  • Great training and career development opportunities
  • Performance and recognition awards
  • Opportunity to travel for events.

If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.

Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies. #J-18808-Ljbffr

  • 11 HR Sales Advisor

    3 days ago

    Oldbury, United Kingdom Euro Car Parts Full time

    **Euro Car Parts: 11 Hour Sales Advisor - Oldbury** **National Minimum Wage**Role Summary: * A 11 Hour Sales Advisor within one of our busy branches is a varied role and you will be tasked with supporting the front counter, as well as carrying out warehouse duties and also helping to cover in the busy sales office as and when required. It is important to be...

  • Parts Advisor/Aftersales Advisor

    2 weeks ago

    Oldbury, West Midlands, United Kingdom Safer Hand Solutions Full time

    Full time / Permanent 25 hours per week Monday to Friday + One Saturday morning per month Our client who are a leader in the commercial vehicle sector are seeking an experienced Parts Advisor to join the team. With endless support for development and training. This role of Parts Advisor is an exciting opportunity to work in a busy and...

  • Parts Advisor

    2 weeks ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades.  Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich.  The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle...

  • Parts Advisor

    2 days ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and emailSupporting and advising on commercial vehicle partsProcessing...

  • Parts Advisor

    2 days ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and emailSupporting and advising on commercial vehicle partsProcessing...

  • Trade Counter Sales Advisor

    3 days ago

    Oldbury, United Kingdom Euro Car Parts Full time

    **Euro Car Parts: Trade Counter Sales Advisor - Oldbury** **Competitive Salary plus Bonus** **A day in the life of a Customer Service Supervisor** The day starts by arriving at branch for 8am.A morning meeting will then be held to discuss current promotions and special offers, talk about innovative ideas to increase sales and highlight any issues that may...

  • Parts Advisor

    2 days ago

    Oldbury, United Kingdom Sytner Group Full time

    **About the role** Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Oldbury. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist...

  • Customer Service

    3 days ago

    Oldbury, United Kingdom Euro Car Parts Full time

    **Customer Service / Sales Advisor - Oldbury** Working Hours between 8am and 6pm Monday to Friday and alternate Saturdays 8am-2pm**Are you what we need?* We are looking for customer focused individuals who pride themselves on delivering the right solutions for the customer every time. We have a diverse customer mix, from trade to retail so if you enjoy...

  • Sales / Customer Service Advisor

    2 days ago

    Oldbury, United Kingdom Euro Car Parts Full time

    **Sales / Customer Service Advisor - Oldbury** 44 hours per week, working Hours between 8am and 6pm Monday to Friday and alternate Saturdays 8am-2pm **Are you what we need?** We are looking for customer focused individuals who pride themselves on delivering the right solutions for the customer every time. We have a diverse customer mix, from trade to...

  • Parts Advisor

    2 weeks ago

    Oldbury, United Kingdom Just-1 Vehicle Solutions Full time

    As an experienced Parts Administrator / parts advisor you will be responsible for the smooth running of the parts department, the key characteristics of this job role are listed below and must be delivered consistently in line with the business processes: - Full stock management, allocating parts into stock and stockroom organisation - Accepting Deliveries,...

  • Parts Advisor

    3 days ago

    West Midlands, United Kingdom Sytner Full time

    About the roleSytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Solihull.As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist...

  • Parts Advisor

    3 days ago

    Oldbury, United Kingdom TTE (Truck & Trailer Equipment) Full time

    We currently have an exciting new opportunity for an experienced **Parts Advisor**, based at our main site in Oldbury and reporting directly to the General Manager. You will be responsible for both face-to-face and telephone sales enquires, from customers, identifying parts numbers required and processing through to invoicing and delivery whilst ensuring...

  • Parts Advisor

    1 month ago

    Kidderminster, West Midlands, United Kingdom Hawkfield Recruitment ltd Full time

    Hawkfield Recruitment is looking for an experienced Parts Advisor for a family-owned Dealership based in the Kidderminster area.Our client is a main dealership, and they are looking for an experienced Parts Advisor to join their team. As a Parts Advisor, you would be required to maintain a well-stocked department working closely with the workshop. You would...

  • Parts Advisor

    1 month ago

    Oldbury, United Kingdom The Best Connection Employment Group Full time

    **The Best Connection West Bromwich** are currently recruiting x2 **Parts Advisor's** to join our clients fantastic auto parts store / warehouse based within the heart of **Oldbury**. - ** Pay: Salary £25,000 - £30,000 DEPENDENT ON EXPERIENCE.**: - ** Hours: 08:30 - 17:30 Monday to Friday & one is four Saturday 08:30 - 11:30.**: - **Immediate interviews...

  • Parts Advisor

    4 days ago

    Kings Heath, West Midlands, United Kingdom Hawkfield Recruitment Full time €27,000

    Hawkfield Recruitment is looking for an experienced Parts Advisor for a family-owned Dealership based in the Birmingham area. Our client is a main dealership, and they are looking for an experienced Parts Advisor to join their team. As a Parts Advisor, you would be required to maintain a well-stocked department working closely with the workshop. You would...

  • Parts Advisor/Aftersales Advisor

    4 days ago

    Kings Heath, West Midlands, United Kingdom Hawkfield Recruitment Full time €27,000

    The hours for the Parts Advisor position are Monday - Friday 8am - 5pm with 1 hour's lunch. The salary on offer is a basic salary up to £27,000 plus a monthly bonus which is based in counter sales and customer service scores. Pre-picking parts for Vehicle Technician * Our client is seeking a candidate that has previous Parts Advisor or aftersales...

  • Holiday Advisor

    6 days ago

    Crawley, West Sussex, United Kingdom GSF Car Parts Limited Full time

    At GSF Car Parts, our Sales Advisors make it happen. They care about their customers and our business, and this is part of the foundation to making our business so successful. We are looking for an outgoing Sales Advisor who as part of your role will support the branch by fully satisfying customers needs and contribute towards achieving branch and...

  • Parts Advisor

    4 weeks ago

    West Drayton, United Kingdom Perfect Placement Uk Ltd Full time

    **Parts Advisor inWestDrayton/Heathrow !** Our client is a Commercial Business in West Drayton** / **Heathrow, who is looking to hire an experienced Parts Advisor for their Automotive Team. Are you an experienced Parts Advisor in West Drayton** / **Heathrow? Are you looking for a new role as a Parts Advisor in West Drayton** / **Heathrow? Hours of work for...

  • Customer Training Support Advisor

    2 weeks ago

    Oldbury, West Midlands, United Kingdom Lindab Full time

    Customer Service Advisor Competitive Salary Hours of Work: Monday - Thursday 8am - 5pm Do you have a great communication skills and experience working in a pressurised environment juggling multiple tasks simultaneously? Well, we have a great opportunity for a Customer Service Advisor to join our team in Birmingham! You will also need to...

  • Parts Advisor

    4 days ago

    West Lindsey, Lincolnshire, United Kingdom Perfect Placement Full time €27,300

    Parts Advisor Starting salary of c.£27,300 depending on experience and qualifications Overall package of £32,300 OTE 42.5 hours Monday to Friday with only the oddSaturday Fantastic long-term career prospectswith a leadingcar brand and a family-run business This is a huge parts operation with a national reach, and various types of client Join a...