Senior Client Servicing Administrator
4 weeks ago
If the answers are yes, there's a place in our Customer Service team for you.
As a Customer Service Administrator you'll be doing one of the most important jobs in our company - looking after our customers. This involves building relationships, getting to know what they need, and most importantly, finding out how we can help them.
In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-delivery feedback, taking ownership of the order process and building relationships with regular customers. You'll ensure we deliver the very best service to our customers and that we continue to improve our offerings.
This would be a fantastic opportunity for individuals from a customer service environment, who would like to see and feel the impact of their work in the healthcare industry.
BES Healthcare Ltd is a small business in Bristol. We are professional, innovative, and our goal is to BES Healthcare specialises in providing market-leading services, assistive technology and equipment sourced from around the world to improve directly or indirectly the health of individuals across the UK. .
Casual work attire
On-the-job training
Flexible working hours
Our office is based in Ashton Gate (near Bedminster), applicants need to live within a commutable distance.
Handle customer complaints and problems in a professional, timely, and courteous manner
Carry out daily activities in line with the Company's policies, procedures, and processes, updating appropriate records and performing appropriate transactions.
Support field-based sales and support staff in their roles
Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries
A flexible and adaptable approach, you'll enjoy a varied work day in a busy operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
A good level of computer literacy in MS Office packages.
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