Voice Communications Engineer

2 weeks ago


Wakefield West Yorkshire, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

We are looking for an experienced and enthusiastic IT engineer to join our voice communications team. The team are responsible for all communications equipment within the trust - including radios, mobile phones/tablets, telephony, and call recording, across our three busy call centres and ambulance fleet.

The post will be based at our Trust Headquarters with scope for flexible working, although the post holder will be required to be mobile to support our staff across Yorkshire and Humber.

Main duties of the job

The post holder will primarily be supporting the rollout and management of radios and associated communications equipment in ambulances. You will require good project management, communication, and administrative skills.

This will be a key role supporting the transition of incidents from 1st/2ndline to 3rdline, working and supporting colleagues across the trust to help deliver an emergency service.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation

Job description

Job responsibilities

The post holder will be responsible for:

  • Providing operational support for the day-to-day provision of the communications systems, adopting ITIL best practices across Change, Problem, Capacity and Availability Management.
  • Support the management and rollout of communication devices. Ensuring equipment is correctly allocated to each system.
  • Investigate complex technical issues and enquiries providing assistance and advice as required.
  • Manage walk up activity and act as the interface into the wider voice communications team.
  • Triage incoming support tickets.
  • Continually monitor service performance, taking timely and effective action to ensure agreed performance levels are maintained or exceeded.
  • Assist in delivering Trust projects and to manage specific ICT projects.

Person Specification

Shortlisting

Essential


  • Educated to degree or equivalent level or relevant experience
  • Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate
  • Good technical knowledge to understand and resolve enterprise technical problems.
  • Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service

Desirable


  • Knowledge of Desktop and Mobile devices and operating systems.
  • Airwave/Radio
  • Experience of ICT service provision in a health care setting

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Trust HQ

Brindley Place

Wakefield

WF2 0XQ

Any attachments will be accessible after you click to apply.

174-VCE-250324#J-18808-Ljbffr
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