Product Consultant

2 weeks ago


United Kingdom Moody’s Corporation Full time

6 days ago Be among the first 25 applicants

At Moody’s Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.

We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.

We are looking for a technically proficient and customer-focused Technical Consultant to join the Know Your Customer (KYC) Solutions Delivery Team. The Technical Consultant will be responsible for gaining an understanding of the system specifications and capabilities of MA’s KYC products, so that customers experience a top-notch implementation and access to world class ongoing technical assistance. They will work closely with Implementation Specialists and Project Managers on the KYC Solutions Delivery team to ensure clients are integrated and implemented as seamlessly as possible with their purchased solution(s).

Key Responsibilities:

  • Improving system efficiency by consulting with end-users and providing innovative solutions
  • Maintenance and improvement of Solutions Delivery technical documentation, including updating existing manuals and guides, as well as creating new documentation to reflect changes or additions to our systems and processes.
  • Work with Implementation Specialists and Project Managers for new implementations/existing client change requests.
  • Point of escalation for support tickets via a dedicated queue for customer queries relating to workflow tools, and triaging when necessary to other relevant teams within the KYC OU.
  • Collaborate with Product teams to ensure the Solutions Delivery team has documented processes for any new products, releases, and upgrades.
  • Work closely with other internal stakeholders on the fulfilment, support, engineering, and operations teams.
  • Joining implementation/project calls to provide product expertise, as required

Experience/Qualifications:

  • A bachelor's degree in computer science, information technology, information systems, computer engineering, or similar.
  • Strong knowledge of scripting (Python or other object orientated language) and API integrations (RESTful API)
  • Proficiency in providing efficient web-portal support.
  • Exceptional interpersonal and communication skills, both internally and externally.
  • Excellent problem-solving skills and attention to detail
  • Agile and ability to learn new products & processes closely

Company Benefits

  • Pension 3-6% EE / 6-12% ER
  • PMI
  • 25 days holiday plus 2 company days to be taken in Dec
  • Plus other smaller benefits that will be outlined at offer

Interview Process

  • First stage with Talent
  • Technical interview
  • Final interview
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Product Management and Information Technology

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