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Account Manager Asset Finance
4 months ago
Job Title: Client Accounts Manager
Brand : Leaders Romans Group
Salary: Competitive Salary Package
Hours: Monday to Friday 8.30pm - Hybrid 3 days in, 2 home
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
We are seeking a highly motivated and detail-oriented individual to join our team as Client Accounts Manager. The successful candidate will be responsible for overseeing and managing our lettings client money movement teams, as well as running a call centre style environment fulfilling SLAs for internal ticket responses and customer service delivery. This role requires strong organisational skills, a keen eye for accuracy, exceptional communication abilities, and experience in management.
Lead and supervise the Client Accounts Teams:
Responsible for customer service delivery across the team, ensuring constant review and improvements.
Generate regular reports on letting client money movement activities and team performance, analysing trends and performance metrics to identify areas for improvement and inform strategic decision-making.
Provide guidance, support development, hold regular team meetings and build a robust communication network.
Monitor and mitigate risks associated with client transactions and team interactions, implementing controls and procedures to safeguard client assets and ensure data security.
Build strong relationships with clients, understanding their needs and preferences to provide personalised service.
Collaborate with internal management teams across departments to align processes and efficiencies.
Stay informed about industry best practices and regulatory requirements, ensuring compliance with relevant guidelines and standards.
Conduct regular reviews and audits of transactional activities and team performance, identifying and addressing any discrepancies or irregularities and risks.
Proven experience in call center management, including staff supervision, performance evaluation, and process optimisation.
Previous experience in financial services, with a focus on client accounts management and money movement operations.
Attention to detail and a commitment to accuracy, particularly when handling sensitive financial information and customer data.
Knowledge of regulatory requirements and compliance standards relevant to client money movement activities and call centre operations.
Knowledge of industry or Client Account specific experience within the Lettings industry would be advantageous.
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Competitive base salary and Commission structure
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
Leader s Romans Group does not engage the services of Recruitment agencies for the purpose of hiring.