Quality Service Lead

4 weeks ago

London, United Kingdom in Newbury Full time

Latham & Watkins is a global law firm consistently ranked among thetop firms in the world. The success of our firm is largely determinedby our commitment to hire and develop the very best and brightest,creating a team that provides our clients with the highest quality ofwork and service. We are driven by our core values: respect,innovation, and collaboration.The Administrative Services Centre -Team Lead is an integral part of Lathams Administration team. Thisrole will be responsible for coordinating the service delivery of theAdministrative Services Centre ("ASC"), monitoring all incoming clientrequests, and distributing workflow as appropriate, with the goal ofmaintaining an exceptional level of customer service, while leading,training, and developing the Administrative Service Centre Assistants,acting as the point of escalation and a subject matter expert. Thisrole will be located in our Manchester office. Please note that thisrole may be eligible for a flexible working schedule that allows for ahybrid and in-office presence.The success of our firm is largely determinedby our commitment to hire and develop the very best and brightest,creating a team that provides our clients with the highest quality ofwork and service. The Administrative Services Centre -Team Lead is an integral part of Lathams Administration team. Thisrole will be responsible for coordinating the service delivery of theAdministrative Services Centre ("ASC"), monitoring all incoming clientrequests, and distributing workflow as appropriate, with the goal ofmaintaining an exceptional level of customer service, while leading,training, and developing the Administrative Service Centre Assistants,acting as the point of escalation and a subject matter expert. Thisrole will be located in our Manchester office. Please note that thisrole may be eligible for a flexible working schedule that allows for ahybrid and in-office presence.Coordinating the workflow and assigning taskseffectively to the ASC Assistants involving but not limited to expenseand invoice processing, scheduling meetings, booking travelarrangements, and billing for internal clients across the FirmManagingthe daily operations of the ASC team, ensuring all work is completedon time and to the standard expected of a Centre ofExcellenceFostering a positive and collaborative team environment,encouraging open communication, cooperation, and teamwork.Monitoringthe performance of the team, providing feedback and coaching wherenecessary to support ongoing development and improvement.Possess the ability to lead a team and foster a positiveand collaborative working environmentHave knowledge and experience ofworkflow coordination, and a curiosity and an inclination towardcontinuous process improvementCan demonstrate excellent organisationaland time-management skills, with the ability to prioritize tasks andmanage multiple projects simultaneouslyAnd have:Experience in asupervisory or team leadership role, ideally within a law firm orother professional services environmentWell-developed and professionalinterpersonal skills, along with the ability to communicateprofessionally with colleagues and clientsGCSE level (or equivalent)including English and Maths required
Successful candidateswill not only be provided with an outstanding career opportunity andwelcoming environment, but will also be provided with a generous totalcompensation package with bonuses awarded in recognition of bothindividual and firm performance. Additionally,we have a range of diversity programming including Global AffinityGroups. These groups provide a firmwide platform to share experiencesand advice as well as an opportunity to participate in a supportivenetwork with common interests to help make life at the firm evenbetter.Latham & Watkins is committed to diversity, equal opportunity,sustainability, and pro bono legal services. We draw from a remarkablewealth of talent to create one of the world's leading law firms, andadvance these commitments through the work of our Global Citizenshipdepartment. Our lawyers, paralegals, and professional staff worldwidecomprise a rich mixture of different races, ethnic backgrounds,religions, sexual orientations, cultures, and primary languages.

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