Warehouse Shift Manager

2 weeks ago

United Kingdom Valeo Confectionery Limited Full time

Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and It’s All Good and is one of the UK’s top 100 grocery brands. It is headquartered in Norwich and Pontefract and employs over 2,000 people. Over the past few years, we have strengthened our portfolio to include the Metcalfe’s popcorn brand and Yellow Chips in Emmeloord, Netherlands. The business in the UK and Europe generates revenues of over £280 million.
Job Description
Please note: This is a day shift role, 39 hrs per week, working 12 hour shifts (7am to 7pm) on a 3 on 3 off basis.
Job Purpose
The effective leadership, organisation and supervision of all Warehouse Operatives and activities at Snetterton
To manage a team of Warehouse Operatives in the duties of unloading and loading, picking, Health & Safety and housekeeping
Movement of palletised goods utilising a (VNA, counterbalance & reach) fork lift truck and recording accurately
To monitor and record accurately the team’s and site performance
To effectively manage the behaviour of Warehouse operatives
Key Accountabilities
Safety
Responsibility for ensuring compliance with all site systems and maintaining a safe working environment
Responsible for shift compliance: PPE, 5S, housekeeping standards and behavioural audits as part of all warehousing sites performance control systems
Take site responsibility for specific safety duties, including taking on the role of Incident Controller in event of evacuation
Reduce accidents through accident, near miss reporting Safety conversations, Hazard conversations and investigation, deliver behavioural observations through the team
Support training requirements and records for the team. Work with the Warehouse Manager to share and execute best practice
Create and deliver plans to maintain and improve quality and site audit standards, ensuring no non-conformances
Support the business SLOB (slow & obsolescence) process and reduce faulty goods to 0.2% of net sales
Reduce damaged stock (caused by the warehouse) to .%
Quality
Ensure product quality standards, systems and checks are compliant
Completion of relevant quality auditing tasks in line with company standards
Deliver Internal Audits and implement corrective actions in a timely manner
Service
Responsible for all raw materials and finished goods within all warehouse sites, including intake and loading
Ensure the conformance to plan measure is met through planning and driving of the load plan, reviewing performance with managers and the team, resources to ensure the service KPI for the shift and site is delivered
Using the Labour Plan model to plan each shift
Escalate & communicate issues with SOP team & transport to minimise service issues
Ensures OTIF of Finished Goods to the Goods Out lines to meet plan
Deliver the site target of customer service level every week (99.5 %)
Stock accuracy targets delivered every shift, audit and review aisle locations
Communicate appropriately with 3PLs to ensure they have the right information to serve our customers appropriately
Coach and lead a warehouse team to achieve picking accuracy targets
Ensure team responds professionally and with urgency to all customer complaints and issues, which may impact on customer service
Cost
Ensures labour is utilised in line with standards and temporary labour is managed efficiently to manage gaps in manning. This includes managing the relationship with the agency
Reviews site performance with a warehouse team to ensure service OTIF can be delivered
Absence targets are delivered and effective return to works’ are conducted. The absence policy is adhered to and poor absence is managed appropriately
Achieve the site variable labour target each day/week
Creating and delivering plans to reduce costs and improve efficiency through the warehouse team
Support planning to deliver stockholdings of raw materials and finished goods stock holding to 0.5 and 1 week of Net Sales respectively
Warehouse
~ Carry out one to ones with a warehouse team 3 monthly, with a formal appraisal every 12 months
~ All over-performing & under-performing staff are managed appropriately and within company procedures
~ Engage with all employees to convey all news/company business updates & wellbeing initiatives
~ Conduct investigations and informal/formal meetings in accordance with company procedures
~ Shift Audits and housekeeping reviews are planned and delivered each shift
~ Ensure staff are trained, validated and signed off on all legal, safety, quality and operational aspects of their job. Training needs are defined and planned with consultation from Warehouse Manager
~ Support and promote adherence to PCS systems and the standards
~ Consult with Warehouse Manager to complete and deliver performance appraisals
~ Deliver warehouse stock accuracy to 99.5%
~ Accountable for completing of Cycle Count Schedules and schedule in a weekly plan
~ Deliver Absence
~3.5%
~ First point of contact for their respective shifts at all times
~ FG controls and counting responsibilities
~ Implementation of Deputy Lead Hands and coach / development on all shifts
~ Implementation of Load Plan training for Deputies & cover
~ Support training/coaching for all operators on equipment to be multi-functional on shift
~ Lead technical requirements, support and plan for corrective actions raised on audits or external functions
~ Effective management & communication of shift reports & loss intelligence systems
~ Effective handovers with oncoming / leaving shift teams
~ Weekly review of shift & process performance with Warehouse Manager
~ Involvement & leading of Continuous Improvement projects or focus groups
~ Supporting external audits, supporting and conducting internal audits
~ Assists with special projects
~ Become a super user on the IFS & Cedar Bay business system
~ Responsibility of Stock Take responsibilities within the site

Qualifications
Conscious of Health & Safety of themselves and others at all times
Current and valid counterbalance and reach truck licenses.
Capable of prioritising tasks
Able to effectively manage people, systems and processes
Good understanding or warehousing and/or manufacturing
Ability to work alone or as part of team
Sound working knowledge of Microsoft office products
Full UK driving licence
Experience within a fast paced working environment
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