Customer Service Administrator

4 weeks ago


Bradford, United Kingdom Reed Full time

  • Salary: £22,310 per annum + Excellent Benefits
  • Location: Bradford, West Yorkshire (Hybrid working system)
  • Job Type: Full-time

We are currently seeking a Customer Service Administrator to join one of our prestigious clients in Bradford. This role offers a hybrid working system and a competitive salary with an extensive benefits package. If you are passionate about providing top-notch customer service and are looking for a role that allows for work-life balance, we encourage you to apply.

Day to Day of the role:

  • Process all claims proactively, efficiently, and in accordance with company policy.
  • Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys.
  • Respond to enquiries received through various channels, adhering to company policy and product terms and conditions.
  • Escalate issues beyond the scope of the job description to the relevant manager immediately.
  • Maintain a consistent focus on consumer experience and outcomes.
  • Deal with queries from within the business and the wider group, providing a high level of service.
  • Capture contact data accurately for future insight and seamless customer journeys.
  • Display role model behaviours within the workplace and during work-related activities.
  • Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements.
  • Keep all assigned property in good working order and report any faults promptly.
  • Engage in department activities to drive future improvements.

Required Skills & Qualifications:

  • Previous customer service experience is preferable but not essential
  • Good verbal and written communication skills
  • Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork
  • Openness to a culture of celebration and change, with the ability to adapt
  • No set qualifications required

Benefits:

  • 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
  • Gym membership discounts through Gym Flex
  • Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
  • Cycle to work scheme and a £625 bonus for referring a friend
  • Weekend reward scheme and a company party in September with free food and drink
  • Bank holidays closed and hybrid working after 12 weeks with performance-based KPIs
  • Excellent pension match benefits and private healthcare with Bupa
  • Discounts at local retail outlets and opportunities to win tickets to events
  • Free parking onsite
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