Help To Claim Phone

3 weeks ago

Paisley Renfrewshire, United Kingdom Citizens Advice Scotland Full time

High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills . The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.
Help to Claim Adviser (Universal Credit) - Renfrewshire Citizens Advice Bureau
Help to Claim Adviser (Universal Credit)
Fixed term until 31 March 2025 (extension will be offered subject to funding)
A Help to Claim Adviser (Universal Credit, further ‘adviser’) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call. 
The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.
The adviser will be line managed by their local bureau manager but will be operationally responsible to the Citizens Advice Scotland Operations Officer for providing their regional service and local knowledge. They will be required to liaise with the Operations Officer regarding their shifts, helpline coverage and holiday requirements.
Renfrewshire Citizens Advice Bureau is a Company Limited by Guarantee No.Registered Office 7 Glasgow Road, Paisley PA1 3QS
Authorised and regulated by the Financial Conduct Authority FRN 617477
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