SAP Program Manager
2 weeks ago
Job Title: SAP Program Manager
Location: Reading, England
Full-time / Permanent
Job Description:
Experience 12+ Years
AMS Support Project Manager (SAP FICO/ SD/MM) (SAP FICO/ SD/MM)
Key Responsibilities
You will be in a client facing position and be responsible for managing service delivery for applications
Ensure availability of application and continuity of services
Monitor & report status of services and ensure services as per agreed SLAs
Ensure that team capacity is monitored on a continuous basis against ticket inflow and provide input for capacity planning meetings
Ensure effective management of RCAs, Problems, etc.
Participate and present weekly/monthly Service Review Meetings
Resolve escalated issues on a timely basis
Communicate progress and status to the Steering Committee on a regular basis.
Independently take up and participate in Business workshops, Design End to End solutions with customer
Delivery management and Extensive experience in leading the SAP AMS engagements.
Should possess natural analytical way of thinking and troubleshooting issues.
Understanding new business strategies, providing recommendations for automated solutions to support new strategies.
Keep project owners and sponsors well informed of progress and challenges. Analyze and present updates regarding project performance, risks, issues, mitigation plans and change requests.
Prepare and/or present documentation to Information Services Leadership Team and business stakeholders.
Experience with the following project tools especially valued: ServiceNow SPM (Strategic Portfolio Management), JIRA, Microsoft Teams, Smartsheet, MS Projects or other project planning software.
Experience with meeting planning and facilitation.
Experience with vendor management and vendor selection (Requests for Proposal) highly valued.
Strong analytical and problem-solving skills with the ability to deal with ambiguity and lead through change.
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