People Operations Manager

3 weeks ago

United Kingdom Paloma Health Full time €70,000

About Paloma Health We provide families with high quality specialist NHS care within 4 weeks of GP referral.

Our first service, children and young people’s autism assessments went live in November 2024 and we are launching ADHD assessments and treatment in 2025.

We were founded as don’t think it is right that families are waiting 2-5 years for NHS children’s autism and ADHD assessments, and this crisis has recently been highlighted by the Children’s Commissioner for England:

Neurodiversity services are our first step to tackling all NHS specialist care waiting lists. We will launch more NHS services soon including for adult autism and ADHD, memory assessments, paediatric allergy, and dermatology.

We are clinically-led and Care Quality Commission (CQC) registered, with a friendly and approachable team
Our strong culture, including transparency, a sense of community, and supporting staff career development
Being backed by leading healthcare investors (Triple Point Ventures and Heal Capital), allowing us to move fast

As the Head of People, you will lead our People function, driving key initiatives strategy, culture, team engagement, learning & development, policies, compliance, and process excellence. As our People Team is 2 people (the Head of and a People Associate), you will be very hands-on, writing/reviewing policies, writing contracts, running engagement surveys and coaching our line managers on people development.

This is a fantastic opportunity to join a fast-growing organisation and have a significant impact on both our team and the patients we serve. Partner with our co-founders to ensure excellence in organisational design, talent management, and culture-building.
Culture and Team Engagement: Champion Paloma Health’s culture, fostering an inclusive, transparent, and community-oriented workplace. Design and implement initiatives to enhance employee engagement, including surveys, feedback loops, and team-building events. Ensure a high quality employee office experience, leading the management of our London office.
Learning and development: Review and improve our systems for learning, professional development, performance management, and career progression.
Policy and Compliance: Develop, update, and communicate People policies that align with healthcare standards and (NHS and CQC) regulatory requirements. Ensure compliance with employment laws, NHS and CQC people requirements whilst maintaining an empathetic and employee-focused approach.
Build and refine People processes to streamline operations and improve the employee experience. Leverage technology to support people operations, data management, and reporting.

You are passionate about creating a positive and inclusive workplace culture and have the skills to drive both strategic and operational initiatives.

Proven experience in a senior HR or People role in a fast growing organisation
Demonstrated ability to implement robust policies and processes, and enhance culture
Strong knowledge of UK employment law and regulatory compliance.
Deep understanding of Bamboo, our HR IT system
Experience working in a CQC registered healthcare setting, ideally in technology-enabled care
Studies have shown that women and people from ethnic minority groups are less likely to apply to jobs unless they meet every single qualification. At Paloma we are dedicated to building a diverse and top performing workplace, so if you’re excited about this role but your past experience doesn’t align with every qualification, we strongly encourage you to apply. A strong and positive culture prioritising staff well-being, transparency, and career development.
Protected time and budget for team connection, learning, and community-building.
Annual salary reviews, 5% employer pension, and company laptop.
A unique leave benefits package, including 25 days of annual leave, plus your birthday off, plus 10 days of paid sabbatical leave every three years.

Full time.

Location: Hybrid working, three days in the London office and two flexible for home or office.

Equality & Diversity:
Paloma Health is an equal-opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The deadline for applications is Sunday 12th January 2025.

Join us in revolutionising access to NHS specialist care in England

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