Digital & Technology Director - Local UK Lead

1 month ago

London, United Kingdom CBRE Full time

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Digital & Technology Director - Local UK Lead

Job ID

151938

Posted

16-Feb-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Digital & Technology Director - Local UK Lead

This role will support CBRE Global Workplace Solutions' (GWS) - UK Local growth strategy and transition, including an increasing portfolio of digital and direct-to-consumer services, and technology capabilities based on lean and agile ways of working. This individual will have responsibility for leading the relationship between Digital & Technology (D&T) and UK Local business stakeholders.

The role will work closely with the Global D&T Lead to execute the UK Local technology strategy.

Responsibilities

Product & Technology:

• This individual will be responsible for liaising with product development, pre-sales, client onboarding and in-life service professionals for GWS UK Local clients and technology products.

• Partner with GWS D&T and UK Local line leads to understand and formulate business priorities, develop and execute product roadmaps to meet those objectives

• Help prioritise and drive critical customer experience improvements / client facing innovation to improve customer satisfaction rates and to help position as a digital leader in the industry

• Across all priorities, a key driver of success will be the ability to manage stakeholders, achieve consensus on the back of fact-based analysis and drive disciplined execution.

• Partner with the UK Local business stakeholders to execute technology change into the operational business

People and Operating Model:

• Identify and cultivate and build the right skillsets to support the GWS Global Local business today and in the future

• Establish governance and a culture of transparent performance management.

• Review pre-sales and transitions practices. Establish best-in-class sales and transitions processes. Meaningfully leverage technology to improve win-rates of sales pursuits

• Work collaboratively and cross-functionally to support achievement of CBRE's growth strategy

Technology Strategy Leadership:

• Monitor and evaluate emerging technology trends and best practices.

• Conduct research into new technologies with potential to enhance business value at CBRE

• Represent company's technological competence at key industry events and customer forums

Person Specification

• 10+ years' experience leading Digital/Product/Technology or similar leadership role

• Degree level education achieved from a technical or business orientated discipline (IT, finance, economics and business, engineering)

• Track record of leveraging technology to drive business results.

• Technical domain expertise in digital transformation and product innovation

• Has effectively managed product management and / or engineering functions that have delivered notable successes.

• Direct and indirect leadership experience of geographically dispersed teams, ideally in the context of both established and newer technology companies.

• Experience of delivering complex change management activities to support the deployment of technology product and services into an operational business.

• Strategic sales experience

• Consultative sales and / or broader business advisory experience preferred

• Strategic thinking - Explains specifically how changes in competitors, clients, and market segments affect GWS Global Local and can translates broad corporate strategies into clear, specific objectives and plans GWS Global Local business

• Comfortable in a high growth environment

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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