Director of Leads Management

4 weeks ago

London, United Kingdom CBRE Full time

Digital & Technology Director - Local UK Lead
Service line
Full-time
Digital & Technology/Information Technology
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Digital & Technology Director - Local UK Lead
This role will support CBRE Global Workplace Solutions' (GWS) - UK Local growth strategy and transition, including an increasing portfolio of digital and direct-to-consumer services, and technology capabilities based on lean and agile ways of working. This individual will have responsibility for leading the relationship between Digital & Technology (D&T) and UK Local business stakeholders.
The role will work closely with the Global D&T Lead to execute the UK Local technology strategy.
Product & Technology:
• This individual will be responsible for liaising with product development, pre-sales, client onboarding and in-life service professionals for GWS UK Local clients and technology products.
• Partner with GWS D&T and UK Local line leads to understand and formulate business priorities, develop and execute product roadmaps to meet those objectives
• Help prioritise and drive critical customer experience improvements / client facing innovation to improve customer satisfaction rates and to help position as a digital leader in the industry
• Across all priorities, a key driver of success will be the ability to manage stakeholders, achieve consensus on the back of fact-based analysis and drive disciplined execution.
• Partner with the UK Local business stakeholders to execute technology change into the operational business
Identify and cultivate and build the right skillsets to support the GWS Global Local business today and in the future
• Establish governance and a culture of transparent performance management.
• Meaningfully leverage technology to improve win-rates of sales pursuits
• Technology Strategy Leadership:
• Monitor and evaluate emerging technology trends and best practices.
• Conduct research into new technologies with potential to enhance business value at CBRE
• 10+ years' experience leading Digital/Product/Technology or similar leadership role
• Track record of leveraging technology to drive business results.
• Technical domain expertise in digital transformation and product innovation
• Has effectively managed product management and / or engineering functions that have delivered notable successes.
• Direct and indirect leadership experience of geographically dispersed teams, ideally in the context of both established and newer technology companies.
• Experience of delivering complex change management activities to support the deployment of technology product and services into an operational business.
• Strategic thinking - Explains specifically how changes in competitors, clients, and market segments affect GWS Global Local and can translates broad corporate strategies into clear, specific objectives and plans GWS Global Local business
• We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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