Visitor and Sales Manager, Commercial Operations

2 weeks ago

Greenwich Greater London, United Kingdom Royal Museums Greenwich Full time
Visitor and Sales Manager, Commercial Operations

Royal Museums Greenwich (RMG) is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

Working in the Commerce and Visitor Experience department of the Royal Observatory and reporting to the General Manager of the Royal Observatory, the Visitor and Sales Manager – Commercial Operations (VSMC) ensures the Visitor and Sales team provides an exceptional visitor experience for all visitors across the Royal Observatory. The role ensures visitors are welcomed on arrival in the site’s commercial spaces, encouraged to learn about and engage with the products and have an enjoyable visit. The role supports RMG in the delivery of its commercial objectives by developing product knowledge and outstanding selling skills to achieve sales targets.

Key responsibilities include line managing the Visitor and Sales Assistants and Visitor and Sales Team Leaders according to the Continuous Performance Management framework, ensuring the delivery of an exceptional visitor experience in the Observatory’s shop and admission spaces. The postholder will actively drive commercial activity by ensuring the team can confidently talk to visitors about retail products and understand their relationships to the collections, enabling the team to promote and sell retail products, souvenir guides, Membership, donations and tickets, communicating performance and targets with them consistently. Further responsibilities include working closely with internal departments across RMG, such as the Buying team to maintain high standards of commerciality and visual merchandising, and the People and Culture Team to recruit, induct and retain the best candidates.

The successful candidate will need to have experience of successfully managing a fast-paced retail outlet; experience of managing a team in either a customer service or sales environment; and a willingness to develop the Observatory’s Visitor and Sales team, as well as a willingness to develop an enthusiasm for the collections, programmes, and themes of RMG. A demonstrable passion for delivering a great visitor experience alongside excellent customer service skills are essential for this role, as well as excellent communication skills, with the ability to connect and share knowledge with a range of different audiences. The postholder will be reliable and flexible, a committed team player, and have payment processing experience.

This is a full time, permanent role in Band 5 – Middle Management and Professional Specialists. Core hours of work will be 36 per week, working 5 days out of 7 (Monday - Sunday, on a rota pattern) between the hours of 9am-5pm, although due to the nature of the work, flexibility may be required.

We offer a culture encouraging inclusion and diversity, pension, 22 days annual leave (rising to 25 days after 1 year), training and development, plus many more benefits.

Salary: £35,885 per annum

We encourage you to read the attached job description/person specification before applying for this role.

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone. We also actively work with the Disability Confident scheme and ask that you let us know if there are any adjustments you need during the interview process.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.

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