Digital Support

3 weeks ago


Birmingham, United Kingdom Randstad Delivery Full time

FULLY REMOTE POSITION
Job Title: Digital Support Apprentice Pay: 13,000 per annum
18 Month Apprenticeship with a view of a full-time permanent position upon completion
Hours: Monday - Friday 09:00am - 17:30pm
Location - Remote
Level 3 Digital Support Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided.
Responding to technical support queries through a range of communication channels.
Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams.
Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points.
Transforming complex data into understandable insights.
Assisting new clients with onboarding, training, and certifications.


Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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