Colleague Engagement Infrastructure Analyst
3 weeks ago
Join us as a Colleague Engagement Infrastructure Analyst This is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer service You’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague journeys You’ll work amongst the product and tool sets that we deliver from Colleague Platforms and Network Services, helping colleagues and enhancing their experience when using our products This role is based in Gogarburn and our CX Hub office location in Edinburgh What you'll do As a Colleague Engagement Infrastructure Analyst, you’ll be engaging with colleagues who visit our CX Hub locations and responding to support requests from our executive and Enhanced Support community. You’ll be representing our domain, Colleague Platforms, and Network Services, listening to colleagues who seek advice on the setup and use of our bank tools. This will involve investigating and resolving any technical queries, working with our product teams to escalate when necessary. You’ll be responsible for coaching colleagues through their journey while navigating our product processes and procedures. As such, you’ll develop an understanding of our colleagues’ business needs and, in turn, suggest features of our tools and products that will improve the way they work. Your role will also involve: Identifying improvements to enhance the colleague journey and contribute to new technology pilots, innovation, and early learning Supporting a robust service, managed security, and risk culture Working closely with our platform teams to build relationships and support practice Managing escalation to responsible teams to coordinate support actions and reduce the impact of incidents Taking ownership of operational incident and engagement records Supporting engagement and incident trend analysis, data analysis, and our demand reduction activity The skills you'll need To succeed in this role, you’ll need excellent engagement and communication skills, able to work with stakeholders at all levels. You’ll also have a background in supporting or training end users in Desktop, Mobile, and Microsoft 365 products. You’ll need to enjoy and perform well in a busy environment and have the ability to prioritise tasks while maintaining a high level of accuracy, ownership, and customer service. We’ll also look to you to demonstrate an interest and enthusiasm with new technology. In addition to this, you’ll demonstrate: Experience and understanding of Zoom, mobile devices, Windows desktop, and virtual desktop computing The ability to convey technical information back to your customers effectively Data analysis and Microsoft Office skills, ideally including Excel and Power Bi Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment An understanding of operational principles Good collaboration and stakeholder management skills
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom CV-Library Full timeJoin us as a Colleague Engagement Infrastructure Analyst This is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer service You’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve...
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Colleague Engagement Infrastructure AnalystThis is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer serviceYou’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague...
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Colleague Engagement Infrastructure AnalystThis is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer serviceYou’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague...
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Colleague Engagement Infrastructure AnalystThis is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer serviceYou’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague...
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Colleague Engagement Infrastructure Analyst
3 weeks ago
edinburgh, United Kingdom NatWest Full timeJoin us as a Colleague Engagement Infrastructure AnalystThis is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer serviceYou’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague...
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Colleague Engagement Infrastructure AnalystThis is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer serviceYou’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague...
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, Scotland, United Kingdom NatWest Full timeJoin us as a Colleague Engagement Infrastructure AnalystThis is an opportunity to make a positive impact on our colleagues, delivering successful business outcomes through exceptional customer serviceYou’ll be actively participating in initiatives to deliver and improve customer service, processes, and procedures as well as shape and improve colleague...
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Colleague Engagement Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as aColleague Engagement InfrastructureAnalystThis is anopportunity to make a positive impact on our colleagues, deliveringsuccessful business outcomes through exceptional customerserviceYou’ll be actively participating ininitiatives to deliver and improve customer service, processes, andprocedures as well as shape and improve...
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Mainframe Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Mainframe Infrastructure AnalystHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by...
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Mainframe Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom CV-Library Full timeJoin us as a Mainframe Infrastructure Analyst Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and...
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Mainframe Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Mainframe Infrastructure AnalystHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by...
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Mainframe Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Mainframe Infrastructure AnalystHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by...
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Mainframe Infrastructure Analyst
3 weeks ago
edinburgh, United Kingdom NatWest Full timeJoin us as a Mainframe Infrastructure AnalystHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by...
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Mainframe Infrastructure Analyst
4 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Mainframe Infrastructure AnalystHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by...
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Mainframe Infrastructure Analyst
4 weeks ago
Edinburgh, Scotland, United Kingdom Natwest Full timeJoin us as a Mainframe Infrastructure AnalystHone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleYou’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by...
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Mainframe Infrastructure Analyst
3 weeks ago
Edinburgh, United Kingdom NatWest Full timeJoin us as a Mainframe Infrastructure Analyst Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided...
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Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom caia - Jobboard Full timeJob Title: Associate Project AnalystWe are seeking a highly skilled Associate Project Analyst to join our Global Delivery team. As a key member of our team, you will play a critical role in supporting the development and implementation of our next-generation platform infrastructure.About the RoleThe successful candidate will have a strong understanding of...
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Business Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom caia - Jobboard Full timeJob Title: Associate Project AnalystWe are seeking a highly skilled Associate Project Analyst to join our Global Delivery team. As a key member of our team, you will play a critical role in supporting the development and implementation of our next-generation platform infrastructure.About the RoleThe successful candidate will have a strong understanding of...
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Business Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Acord (association For Cooperative Operations Research And Development) Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our Global Delivery team. As a Business Analyst, you will play a critical role in ensuring the successful implementation of our Payments and Custody program.Key ResponsibilitiesDevelop in-depth knowledge of business processes and flows through analysis of workflows and Standard Operating...
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Business Analyst
1 month ago
Edinburgh, Edinburgh, United Kingdom Acord (association For Cooperative Operations Research And Development) Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our Global Delivery team. As a Business Analyst, you will play a critical role in ensuring the successful implementation of our Payments and Custody program.Key ResponsibilitiesDevelop in-depth knowledge of business processes and flows through analysis of workflows and Standard Operating...
