Head of Customer Success

4 weeks ago

London, United Kingdom RAMP - powered by TheJobPost Full time

Head of Customer Success

Location - Southwark, London Office (minimum 4 days a week office-based)

Flexible salary

RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential part of our next stage of evolution and success

If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY now.

Overview

RAMP Global is an HR technology solution that simplifies the sourcing, engagement, and management of staffing agencies for employers all over the world. Providing access to over 23,000 suppliers in 50+ countries we have so far had £1 billion’s worth of recruitment fees posted onto the platform.

Based in our central London office and working closely with the Chief Commercial Officer, you will be a key player in the business, leading a team of 5 (and growing) Account Managers to drive the fulfilment of jobs across all key accounts – these accounts include blue-chip global enterprises.

Through significant development of our RAMP Global platform, we are now able to start transitioning from a reactive processing team to a high-performing, consultative customer success team, providing our clients with a wealth of data to optimise and support their hiring through agencies. The Head of Customer Success will be responsible for spearheading this transition- and driving the growth and success of our existing accounts.

This role offers the right individual a fantastic opportunity to be part of our fast-moving global business as we move into the next exciting stage of our journey. We already have an amazing team and are excited about bringing a new member on board. If you are hardworking, sociable and looking for a new challenge in a fast-moving, high-growth technology business, then get in touch

Our ideal person

We will ultimately hire this individual based on several core attributes: personality, attitude, drive, and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and engaging personality who can develop great relationships with their team and clients.

Advantageous experience/skills

  • Extensive experience in a fast-paced customer success role, with experience developing and managing successful teams
  • Background in HR tech and/or recruitment would be highly advantageous
  • Excellent technical and analytical skills, comfortable using sales data and KPIs alongside a strong knowledge of how best to steer a team to meet demanding targets
  • A problem solver with a relentlessly drive for improvement, able to manage multiple stakeholders to get things done quickly
  • Ability to work with, engage and challenge key stakeholders both internally and externally
  • A true multitasker, comfortable managing multiple workloads, projects and priorities
  • Accustomed to a fast paced scale up environment with continual change and evolution
  • Excellent communication skills

Key Responsibilities

  • Own and run the day to day customer success function
  • Build and develop a winning team through excellent mentoring and performance coaching
  • Achieve and exceed growth and retention targets for our customers
  • Work closely with the Chief Commercial Officer on planning and overall strategy
  • Work alongside the Product and Marketing teams to influence and guide development of the RAMP Global platform and customer experience
  • Own and enhance onboarding of suppliers and employers to ensure an excellent end to end experience
  • Work with the wider business to provide input and ideas to help improve processes, prioritise resources and develop our services to better meet the needs of our customers.
  • Work with the senior management team to drive a great team culture and environment

Company Benefits

  • Regular team incentives and quarterly bonus
  • Monthly team nights out
  • All paid for company summer team trip
  • Weekly team Deliveroo
  • Season ticket loan
  • Annual charity day
  • Participation in company share option scheme
  • Wellness fund
  • 25 days holiday
#J-18808-Ljbffr

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom RAMP - powered by TheJobPost Full time

    Head of Customer SuccessLocation - Southwark, London Office (minimum 4 days a week office-based)Flexible salaryRAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You will be joining a thriving SaaS business during an exciting period of expansion and will become an essential...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom TransferRoom Full time

    **Head of Customer Success** TransferRoom is a hyper-growth B2B SaaS business on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers. Since our...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You...

  • Head of Customer Success

    4 weeks ago

    London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the...

  • Customer Success Specialist

    2 months ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Specialist

    2 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Head of Customer Success

    1 week ago

    London, United Kingdom Sessions Full time

    HEAD OF PARTNER SUCCESS (CUSTOMER/CLIENT) - PLATFORM TEAM Up to £60,000 + Bonus + Share Options London Based (Victoria Station) with Remote working available 2 days per week. "The most exciting food start up in the UK!" Sessions - The Record Label for Food. Sessions has now become a market leader with our licensing model, the company now works with over...

  • Head of Customer Success

    2 weeks ago

    London, United Kingdom Sova Assessment Full time

    Head of Customer Success **LOCATION**: London, full time. **CHANGING ASSESSMENT FOR GOOD** Sova is passionate about making a difference. We design precise assessments, making no harnessing the expertise of our team and the latest digital technology. Every member of our team contributes to our success and no matter what our area of expertise, we are unified...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom Pugpig Full time

    **Reporting to**: Customer Director **About the Role** Are you an experienced Customer Success or Customer Experience leader wanting to work with the world's leading media brands and be their trusted advisor on all things digital publishing? The Customer Success team at Pugpig works with customers through their whole product lifecycle - setting goals and...

  • Head of Customer Success

    1 week ago

    London, United Kingdom Switchee Full time

    **Base Pay: £80,000 - 90,000** **Share Options: £10,000** **Annual Company Bonus** **Our mission** Switchee exists to improve the quality of life for people living in rented homes. We believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper. One in...

  • Head of Customer Success

    3 weeks ago

    London, United Kingdom CitNOW Group Full time

    About usFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.CitNOW Group was formed in...

  • Head of Customer Success

    2 weeks ago

    London, United Kingdom CitNOW Group Full time

    About usFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.CitNOW Group was formed in...

  • Head of Customer Success

    9 hours ago

    London, Greater London, United Kingdom CitNOW Group Full time

    About usFounded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW's app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.CitNOW Group was formed in...

  • Head of Customer Success

    2 months ago

    London, United Kingdom Onsi Full time

    **Head of Customer Success** **Location: London, United Kingdom (Hybrid)** **Vision**: We exist to create a world of work where everyone wins. Onsi provides an easy way for businesses to reward their workers. Our platform is designed to help businesses build programmes that drive loyalty and engagement, delivering a wide range of benefits to workers via...

  • Head of Customer Success

    2 days ago

    London, United Kingdom Onsi Full time

    **Head of Customer Success** **Location: London, United Kingdom (Hybrid)** **Vision**: We exist to create a world of work where everyone wins. Onsi provides an easy way for businesses to reward their workers. Our platform is designed to help businesses build programmes that drive loyalty and engagement, delivering a wide range of benefits to workers via...

  • Head of Customer Success

    6 hours ago

    London, Greater London, United Kingdom Onsi Full time

    Head of Customer SuccessLocation: London, United Kingdom (Hybrid)Vision: We exist to create a world of work where everyone wins.Onsi provides an easy way for businesses to reward their workers. Our platform is designed to help businesses build programmes that drive loyalty and engagement, delivering a wide range of benefits to workers via their Onsi Card....

  • Customer Success Manager

    2 days ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    This fantastic scale-up video engagement platform is used by 10's of millions or people worldwide and some of the most recognised organisations on the planet.These guys have been around for over 10+ years helping businesses create engaging, and audience capturing visual media to support with L&D, onboarding, Sales and Comms.With 10’s of millions of...

  • Head of Customer Success

    2 days ago

    London, United Kingdom kevin. Full time

    kevin. is different. While everyone was talking about a payments revolution, we hit reset. We're rebuilding financial transactions from scratch. So they're faster, more efficient, and more secure for everyone. Our global team of experts has already made first-of-a-kind breakthroughs, creating account-to-account payments in-app and in-store. But we're just...

  • Global Head of Customer Success

    2 weeks ago

    London, United Kingdom YOOBIC Full time

    **Who we are** YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically...